Business Services Training Package — assessment tools for every unit
Assessment tools for every current Business Services Training Package unit. Pick a unit to see its elements, performance criteria and assessment requirements — and generate a complete, audit-ready assessment tool. First unit free.
BSBAUD
- BSBAUD411 Participate in quality audits
- BSBAUD412 Work within compliance frameworks
- BSBAUD511 Initiate quality audits
- BSBAUD512 Lead quality audits
- BSBAUD513 Report on quality audits
- BSBAUD514 Interpret compliance requirements
- BSBAUD515 Evaluate and review compliance
- BSBAUD516 Develop and monitor processes for the management of breaches in compliance requirements
- BSBAUD601 Establish and manage compliance management systems
BSBCMM
BSBCNV
- BSBCNV511 Take instructions in relation to a conveyancing transaction
- BSBCNV512 Finalise the conveyancing transaction
- BSBCNV611 Interpret a legal document and provide advice in a conveyancing transaction
- BSBCNV612 Identify and apply legal requirements for a conveyancing transaction
- BSBCNV613 Prepare legal documents for a conveyancing transaction
- BSBCNV614 Apply principles of trust accounting
- BSBCNV615 Interpret search results for a conveyancing transaction
- BSBCNV616 Comply with tax obligations in a conveyancing transaction
BSBCRT
- BSBCRT201 Develop and apply thinking and problem solving skills
- BSBCRT311 Apply critical thinking skills in a team environment
- BSBCRT411 Apply critical thinking to work practices
- BSBCRT412 Articulate, present and debate ideas
- BSBCRT413 Collaborate in creative processes
- BSBCRT511 Develop critical thinking in others
- BSBCRT512 Originate and develop concepts
- BSBCRT611 Apply critical thinking for complex problem solving
BSBESB
- BSBESB301 Investigate business opportunities
- BSBESB302 Develop and present business proposals
- BSBESB303 Organise finances for new business ventures
- BSBESB304 Determine resource requirements for new business ventures
- BSBESB305 Address compliance requirements for new business ventures
- BSBESB401 Research and develop business plans
- BSBESB402 Establish legal and risk management requirements of new business ventures
- BSBESB403 Plan finances for new business ventures
- BSBESB404 Market new business ventures
- BSBESB405 Manage compliance for small businesses
- BSBESB406 Establish operational strategies and procedures for new business ventures
- BSBESB407 Manage finances for new business ventures
BSBFIN
BSBFNG
- BSBFNG401 Plan and chair Aboriginal and Torres Strait Islander organisation board meetings
- BSBFNG402 Interact with Aboriginal and Torres Strait Islander organisation members and the community
- BSBFNG403 Participate as a board member of an Aboriginal and Torres Strait Islander organisation
- BSBFNG404 Maintain and protect cultural values in an Aboriginal and Torres Strait Islander organisation
- BSBFNG405 Review and apply the constitution in an Aboriginal and Torres Strait Islander organisation
- BSBFNG406 Assist in developing and implementing Aboriginal and Torres Strait Islander organisational policies
- BSBFNG407 Oversee asset management in an Aboriginal and Torres Strait Islander organisation
- BSBFNG408 Represent an Aboriginal and Torres Strait Islander organisation
- BSBFNG409 Comply with Aboriginal and Torres Strait Islander organisation director obligations
BSBHRM
- BSBHRM411 Administer performance development processes
- BSBHRM412 Support employee and industrial relations
- BSBHRM413 Support the learning and development of teams and individuals
- BSBHRM414 Use human resources information systems
- BSBHRM415 Coordinate recruitment and onboarding
- BSBHRM416 Process payroll
- BSBHRM417 Support human resources functions and processes
- BSBHRM521 Facilitate performance development processes
- BSBHRM522 Manage employee and industrial relations
- BSBHRM523 Coordinate the learning and development of teams and individuals
- BSBHRM524 Coordinate workforce plan implementation
- BSBHRM525 Manage recruitment and onboarding
- BSBHRM526 Manage payroll
- BSBHRM527 Coordinate human resource functions and processes
- BSBHRM528 Coordinate remuneration and employee benefits
- BSBHRM529 Coordinate separation and termination processes
- BSBHRM530 Coordinate rehabilitation and return to work programs
- BSBHRM531 Coordinate health and wellness programs
- BSBHRM611 Contribute to organisational performance development
- BSBHRM612 Contribute to the development of employee and industrial relations strategies
- BSBHRM613 Contribute to the development of learning and development strategies
- BSBHRM614 Contribute to strategic workforce planning
- BSBHRM615 Contribute to the development of diversity and inclusion strategies
BSBINS
- BSBINS201 Process and maintain workplace information
- BSBINS202 Handle receipt and dispatch of information
- BSBINS203 Assist with circulation services
- BSBINS301 Develop and use information literacy skills
- BSBINS302 Organise workplace information
- BSBINS303 Use knowledge management systems
- BSBINS304 Process and maintain information resources
- BSBINS305 Participate in cataloguing activities
- BSBINS306 Provide multimedia support
- BSBINS307 Retrieve information from records
- BSBINS308 Control records
- BSBINS309 Maintain business records
- BSBINS401 Analyse and present research information
- BSBINS402 Coordinate workplace information systems
- BSBINS403 Obtain information from external and networked sources
- BSBINS404 Search library and information databases
- BSBINS405 Use integrated library management systems
- BSBINS406 Assist customers to access information
- BSBINS407 Consolidate and maintain library industry knowledge
- BSBINS408 Provide information from and about records
- BSBINS409 Maintain and monitor digital information and records
- BSBINS410 Implement records systems for small business
- BSBINS501 Implement information and knowledge management systems
- BSBINS502 Coordinate data management
- BSBINS503 Monitor compliance with copyright and licence requirements
- BSBINS504 Maintain digital repositories
- BSBINS505 Provide subject access and classify material
- BSBINS506 Implement lending and borrowing processes for collections
- BSBINS507 Use advanced functions of integrated library management systems
- BSBINS508 Research and analyse information to meet library customer needs
- BSBINS509 Promote literature and reading
- BSBINS510 Develop community and stakeholder relationships in a library environment
- BSBINS511 Develop and promote library activities, events and public programs
- BSBINS512 Monitor business records systems
- BSBINS513 Contribute to records management framework
- BSBINS514 Contribute to records retention and disposal schedule
- BSBINS515 Participate in archiving activities
- BSBINS516 Undertake cataloguing activities
- BSBINS601 Manage knowledge and information
- BSBINS602 Extend own information literacy skills to locate information
- BSBINS603 Initiate and lead applied research
- BSBINS604 Contribute to collection management
BSBLDR
- BSBLDR301 Support effective workplace relationships
- BSBLDR411 Demonstrate leadership in the workplace
- BSBLDR412 Communicate effectively as a workplace leader
- BSBLDR413 Lead effective workplace relationships
- BSBLDR414 Lead team effectiveness
- BSBLDR521 Lead the development of diverse workforces
- BSBLDR522 Manage people performance
- BSBLDR523 Lead and manage effective workplace relationships
- BSBLDR601 Lead and manage organisational change
- BSBLDR602 Provide leadership across the organisation
- BSBLDR811 Lead strategic transformation
- BSBLDR812 Develop and cultivate collaborative partnerships and relationships
- BSBLDR813 Lead and influence ethical practice
BSBLEG
- BSBLEG311 Work in a legal services environment
- BSBLEG312 Carry out search of the public record
- BSBLEG313 Lodge documents in a legal services environment
- BSBLEG314 Protect information in a legal services environment
- BSBLEG315 Assist in planning activities in a legal services environment
- BSBLEG421 Apply understanding of the Australian legal system
- BSBLEG422 Maintain a file in a legal services environment
- BSBLEG423 Conduct simple legal research
- BSBLEG424 Support the drafting of complex legal documents
- BSBLEG425 Apply principles of legal project management
- BSBLEG521 Conduct and apply legal research
- BSBLEG522 Apply legal principles in contract law matters
- BSBLEG523 Apply legal principles in tort law matters
- BSBLEG524 Apply principles of evidence law in matters under litigation
- BSBLEG525 Apply legal principles in intellectual property law matters
- BSBLEG526 Apply legal principles in criminal law matters
- BSBLEG527 Apply legal principles in family law matters
- BSBLEG528 Apply legal principles in property law matters
- BSBLEG529 Apply legal principles in corporation law matters
- BSBLEG530 Apply legal principles in wills and probate matters
- BSBLEG531 Apply legal principles in administrative law matters
- BSBLEG532 Assist with court procedure
- BSBLEG533 Support alternative dispute resolution processes
- BSBLEG534 Take instructions in a legal services environment
BSBMED
- BSBMED301 Interpret and apply medical terminology appropriately
- BSBMED302 Prepare and process medical accounts
- BSBMED303 Maintain patient records
- BSBMED304 Assist in controlling stocks and supplies
- BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
- BSBMED401 Manage patient recordkeeping system
BSBMKG
- BSBMKG431 Assess marketing opportunities
- BSBMKG432 Research international markets
- BSBMKG433 Undertake marketing activities
- BSBMKG434 Promote products and services
- BSBMKG435 Analyse consumer behaviour
- BSBMKG436 Design and test direct marketing activities
- BSBMKG437 Create and optimise digital media
- BSBMKG438 Implement and monitor advertising production
- BSBMKG439 Develop and apply knowledge of communications industry
- BSBMKG440 Apply marketing communication across a convergent industry
- BSBMKG441 Develop public relations documents
- BSBMKG442 Conduct e-marketing communications
- BSBMKG541 Identify and evaluate marketing opportunities
- BSBMKG542 Establish and monitor the marketing mix
- BSBMKG543 Plan and interpret market research
- BSBMKG544 Plan and monitor direct marketing activities
- BSBMKG545 Conduct marketing audits
- BSBMKG546 Develop social media engagement plans
- BSBMKG547 Develop strategies to monetise digital engagement
- BSBMKG548 Forecast international market and business needs
- BSBMKG549 Profile and analyse consumer behaviour for international markets
- BSBMKG550 Promote products and services to international markets
- BSBMKG551 Create multiplatform advertisements for mass media
- BSBMKG552 Design and develop marketing communication plans
- BSBMKG553 Develop public relations campaigns
- BSBMKG554 Plan and develop public relations publications
- BSBMKG555 Write persuasive copy
- BSBMKG621 Develop organisational marketing strategy
- BSBMKG622 Manage organisational marketing processes
- BSBMKG623 Develop marketing plans
- BSBMKG624 Manage market research
- BSBMKG625 Implement and manage international marketing programs
- BSBMKG626 Develop advertising campaigns
- BSBMKG627 Execute advertising campaigns
- BSBMKG628 Lead organisational public relations
BSBOPS
- BSBOPS101 Use business resources
- BSBOPS201 Work effectively in business environments
- BSBOPS202 Engage with customers
- BSBOPS203 Deliver a service to customers
- BSBOPS301 Maintain business resources
- BSBOPS302 Identify business risk
- BSBOPS303 Organise schedules
- BSBOPS304 Deliver and monitor a service to customers
- BSBOPS305 Process customer complaints
- BSBOPS306 Record stakeholder interactions
- BSBOPS401 Coordinate business resources
- BSBOPS402 Coordinate business operational plans
- BSBOPS403 Apply business risk management processes
- BSBOPS404 Implement customer service strategies
- BSBOPS405 Organise business meetings
- BSBOPS406 Participate in organisational governance
- BSBOPS407X Support organisational response to disruption
- BSBOPS501 Manage business resources
- BSBOPS502 Manage business operational plans
- BSBOPS503 Develop administrative systems
- BSBOPS504 Manage business risk
- BSBOPS505 Manage organisational customer service
- BSBOPS506X Plan for organisational disruption
- BSBOPS507X Manage organisational response to disruption
- BSBOPS601 Develop and implement business plans
- BSBOPS602 Monitor corporate governance activities
BSBPEF
- BSBPEF101 Plan and prepare for work readiness
- BSBPEF201 Support personal wellbeing in the workplace
- BSBPEF202 Plan and apply time management
- BSBPEF301 Organise personal work priorities
- BSBPEF302 Develop self-awareness
- BSBPEF401 Manage personal health and wellbeing
- BSBPEF402 Develop personal work priorities
- BSBPEF403 Lead personal development
- BSBPEF501 Manage personal and professional development
- BSBPEF502 Develop and use emotional intelligence
BSBPMG
- BSBPMG420 Apply project scope management techniques
- BSBPMG421 Apply project time management techniques
- BSBPMG422 Apply project quality management techniques
- BSBPMG423 Apply project cost management techniques
- BSBPMG424 Apply project human resources management approaches
- BSBPMG425 Apply project information management and communications techniques
- BSBPMG426 Apply project risk management techniques
- BSBPMG427 Apply project procurement procedures
- BSBPMG428 Apply project life cycle management processes
- BSBPMG429 Apply project stakeholder engagement techniques
- BSBPMG430 Undertake project work
- BSBPMG530 Manage project scope
- BSBPMG531 Manage project time
- BSBPMG532 Manage project quality
- BSBPMG533 Manage project cost
- BSBPMG534 Manage project human resources
- BSBPMG535 Manage project information and communication
- BSBPMG536 Manage project risk
- BSBPMG537 Manage project procurement
- BSBPMG538 Manage project stakeholder engagement
- BSBPMG539 Manage project governance
- BSBPMG540 Manage project integration
- BSBPMG541 Manage complex projects
- BSBPMG630 Enable program execution
- BSBPMG631 Manage program delivery
- BSBPMG632 Manage program risk
- BSBPMG633 Provide leadership for the program
- BSBPMG634 Facilitate stakeholder engagement
- BSBPMG635 Implement program governance
- BSBPMG636 Manage benefits
- BSBPMG637 Engage in collaborative alliances
- BSBPMG810 Prioritise projects and programs
- BSBPMG811 Select and balance the portfolio
- BSBPMG812 Manage and review portfolio performance
- BSBPMG813 Govern the portfolio
- BSBPMG814 Lead the portfolio
- BSBPMG815 Manage portfolio communications and change
- BSBPMG816 Manage portfolio resources
- BSBPMG817 Manage portfolio risk
BSBPRC
- BSBPRC401 Plan procurement
- BSBPRC402 Negotiate contracts
- BSBPRC403 Conduct international procurement
- BSBPRC406 Conduct e-procurement
- BSBPRC501 Manage procurement strategies
- BSBPRC502 Manage supplier relationships
- BSBPRC503 Manage international procurement
- BSBPRC504 Manage a supply chain
- BSBPRC505 Manage ethical procurement strategy
BSBSTR
- BSBSTR301 Contribute to continuous improvement
- BSBSTR401 Promote innovation in team environments
- BSBSTR402 Implement continuous improvement
- BSBSTR501 Establish innovative work environments
- BSBSTR502 Facilitate continuous improvement
- BSBSTR503 Develop organisational policy
- BSBSTR601 Manage innovation and continuous improvement
- BSBSTR602 Develop organisational strategies
- BSBSTR603 Develop business continuity plans
- BSBSTR801 Lead innovative thinking and practice
- BSBSTR802 Lead strategic planning processes for an organisation
- BSBSTR803 Establish business continuity management strategies
BSBSUS
- BSBSUS211 Participate in sustainable work practices
- BSBSUS411 Implement and monitor environmentally sustainable work practices
- BSBSUS412 Develop and implement workplace sustainability plans
- BSBSUS413 Evaluate and report on workplace sustainability
- BSBSUS511 Develop workplace policies and procedures for sustainability
- BSBSUS601 Lead corporate social responsibility
BSBTEC
- BSBTEC101 Operate digital devices
- BSBTEC201 Use business software applications
- BSBTEC202 Use digital technologies to communicate in a work environment
- BSBTEC203 Research using the internet
- BSBTEC301 Design and produce business documents
- BSBTEC302 Design and produce spreadsheets
- BSBTEC303 Create electronic presentations
- BSBTEC401 Design and produce complex text documents
- BSBTEC402 Design and produce complex spreadsheets
- BSBTEC403 Apply digital solutions to work processes
- BSBTEC404 Use digital technologies to collaborate in a work environment
- BSBTEC405 Review and maintain organisation's digital presence
- BSBTEC501 Develop and implement an e-commerce strategy
- BSBTEC601 Review organisational digital strategy
BSBTWK
BSBWHS
- BSBWHS211 Contribute to the health and safety of self and others
- BSBWHS307 Apply knowledge of WHS laws in the workplace
- BSBWHS308 Participate in WHS hazard identification, risk assessment and risk control processes
- BSBWHS309 Contribute effectively to WHS communication and consultation processes
- BSBWHS310 Contribute to WHS issue-resolution processes
- BSBWHS311 Assist with maintaining workplace safety
- BSBWHS331 Participate in identifying and controlling hazardous chemicals
- BSBWHS332X Apply infection prevention and control procedures to own work activities
- BSBWHS411 Implement and monitor WHS policies, procedures and programs
- BSBWHS412 Assist with workplace compliance with WHS laws
- BSBWHS413 Contribute to implementation and maintenance of WHS consultation and participation processes
- BSBWHS414 Contribute to WHS risk management
- BSBWHS415 Contribute to implementing WHS management systems
- BSBWHS416 Contribute to workplace incident response
- BSBWHS417 Assist with managing WHS implications of return to work
- BSBWHS418 Assist with managing WHS compliance of contractors
- BSBWHS419 Contribute to implementing WHS monitoring processes
- BSBWHS431 Develop processes and procedures for controlling hazardous chemicals in the workplace
- BSBWHS432X Contribute to organisational mental health response in the context of disruptive events
- BSBWHS504 Manage WHS risks
- BSBWHS512 Contribute to managing work-related psychological health and safety
- BSBWHS513 Lead WHS risk management
- BSBWHS514 Manage WHS compliance of contractors
- BSBWHS515 Lead initial response to and investigate WHS incidents
- BSBWHS516 Contribute to developing, implementing and maintaining an organisation's WHS management system
- BSBWHS517 Contribute to managing a WHS information system
- BSBWHS518 Manage WHS hazards associated with maintenance and use of plant
- BSBWHS519 Lead the development and use of WHS risk management tools
- BSBWHS520 Manage implementation of emergency procedures
- BSBWHS521 Ensure a safe workplace for a work area
- BSBWHS522 Manage WHS consultation and participation processes
- BSBWHS531 Implement and evaluate system of work for managing hazardous chemicals
- BSBWHS603 Implement WHS risk management
- BSBWHS605 Develop, implement and maintain WHS management systems
- BSBWHS611 Develop and implement strategies that support work-related psychological health and safety
- BSBWHS612 Develop and implement a strategy to support a positive WHS culture
- BSBWHS613 Evaluate the WHS performance of an organisation
- BSBWHS614 Conduct a WHS audit under the guidance of a lead auditor
- BSBWHS616 Apply safe design principles to control WHS risks
- BSBWHS617 Apply ergonomics to manage WHS risks
- BSBWHS631 Apply occupational hygiene principles to manage WHS risks
BSBXBD
- BSBXBD401 Capture and store big data
- BSBXBD402 Test big data samples
- BSBXBD403 Analyse big data
- BSBXBD404 Use big data for operational decision making
- BSBXBD405 Develop procedures for managing big data
- BSBXBD406 Present big data insights
- BSBXBD407 Protect big data integrity
- BSBXBD408 Implement and review procedures for managing big data
- BSBXBD501 Develop big data strategy
BSBXCM
BSBXCS
- BSBXCS301 Protect own personal online profile from cyber security threats
- BSBXCS302 Identify and report online security threats
- BSBXCS303 Securely manage personally identifiable information and workplace information
- BSBXCS304 Apply cyber hygiene best practices
- BSBXCS305 Identify and assess cyber security insider threats and risks
- BSBXCS306 Apply own techniques to prevent cyber security insider threats
- BSBXCS401 Maintain security of digital devices
- BSBXCS402 Promote workplace cyber security awareness and best practices
- BSBXCS403 Contribute to cyber security threat assessments
- BSBXCS404 Contribute to cyber security risk management
- BSBXCS405 Contribute to cyber security incident responses
- BSBXCS406 Develop cyber security insider threat and risk response plans
- BSBXCS407 Develop cyber hygiene best practice plan
- BSBXCS408 Develop employee cyber security risk profiles
- BSBXCS409 Plan and implement organisational cyber security insider threat prevention strategies
BSBXDB
- BSBXDB301 Respond to the service needs of customers and clients with disability
- BSBXDB401 Develop and implement recruitment processes that are inclusive of people with disability
- BSBXDB501 Support staff members with disability in the workplace
- BSBXDB502 Adapt organisations to enhance accessibility for people with disability