BSBOPS402 — Coordinate business operational plans

Elements & performance criteria

Performance evidence

• prepare, implement and review two operational plans.
• In the course of the above, the candidate must:
• interact with a range of people and groups to identify resource requirements, performance objectives, systems, procedures and records relating to the operational plan
• plan and acquire physical and human resources using organisation’s systems and procedures
• manage and support personnel to achieve performance objectives including facilitating new employee onboarding
• present information and recommendations to support implementation and variation of the operational plan
• monitor operational performance against the performance objectives and budgets and implement improvements to rectify unsatisfactory performance
• vary the operational plan and gain approval to deal with contingencies
• document and provide reports on performance as required by the organisation.

Knowledge evidence

• processes to identify resource requirements
• sources of information to identify resource requirements
• methods to manage contingencies including through consultation with relevant stakeholders
• key features of performance monitoring systems and processes
• common methods for problem solving
• methods to support staff including mentoring, coaching and supervision
• implementation methods for operational plan
• budget and other financial information related to the organisation
• organisational objectives including costs, identified shortfalls and surpluses.

Foundation skills

• Reading: Identifies, interprets, analyses and reviews textual information related to the operational plan and monitoring of operational performance
• Writing: Communicates relationships between ideas and information, matching style of writing to purpose and audience Researches, plans and prepares workplace documentation for relevant stakeholders using organisational formats
• Oral communication: Participates in a variety of spoken exchanges with a range of audiences varying structure and language to suit the audience
• Numeracy: Selects and uses familiar mathematical techniques to organise timely supply of adequate resources for the operational plan and to use budgetary information to monitor performance
• Enterprise and initiative: Monitors adherence to organisational policies and procedures and considers own role in terms of its contribution to broader goals of the work environment
• Teamwork: Selects and uses appropriate conventions and protocols when communicating with diverse individuals to build rapport, seek or present information Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group communication, influencing direction and taking a leadership role on occasion
• Planning and organising: Takes responsibility for planning, organising, implementing and monitoring tasks required to achieve required outcomes Evaluates effectiveness of decisions in terms of how well they met stated goals Identifies and addresses an increasing range of familiar problems by implementing contingency plans

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

Questions about assessing BSBOPS402