BSBLEG314 — Protect information in a legal services environment

Elements & performance criteria

Performance evidence

• on at least three occasions, handle, store and secure electronic, paper based, exhibits and confidential information according to organisational policies and procedures
• apply relevant legislation and codes of conduct and ensure all work is performed with honesty and integrity
• update documents according to instruction and organisational policy or procedures
• identify and apply standard resolutions to breaches of confidentiality, security and conduct by self and others within the firm
• seek advice from appropriate sources where the level of confidentiality required in a situation is unclear

Knowledge evidence

• personal role and responsibilities in relation to contact with the opposing party, including confidentiality requirements
• responsibilities relating to receipting payments
• scenarios in which client-related matters are discussed
• storage processes
• organisational policies and procedures
• accepted codes of conduct including those relating to:
• privacy and confidentiality
• use of company property
• duty of care
• ethical behaviour
• non-discriminatory practice
• conflict of interest
• compliance with reasonable direction
• relevant court processes, current legislation, legal processes and required documentation

Foundation skills

• Reading: Identifies and interprets textual information to determine and to adhere to organisational practices
• Writing: Legibly and correctly completes and updates documentation
• Oral Communication: Participates in spoken exchanges using structure and language to suit the audience Uses active listening and questioning techniques to confirm understanding
• Initiative and enterprise: Complies with legislative obligations and follows ethical requirements, policies and procedures relevant to own role
• Planning and organising: Plans, organises and implements tasks to achieve outcomes according to organisational requirements Addresses problems by implementing standard procedures, referring problems outside own scope of responsibility to others
• Technology: Uses digital systems and tools to access and store information, understanding the need for security of all data

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

Questions about assessing BSBLEG314