BSBCRT201 — Develop and apply thinking and problem solving skills
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What an assessment for BSBCRT201 must cover
30 assessable components: 4 elements (14 performance criteria), 7 performance evidence and 6 knowledge evidence requirements, plus 3 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Investigate problem solving
- 1.1Identify key features and role of problem solving in the workplace
- 1.2Identify different types of questions and styles of questioning
- 1.3Identify basic problem solving techniques
- 1.4Collaborate with relevant stakeholders and share ideas on different types of questions, styles of questioning and applicable problem solving techniques
- 1.5Identify challenges in the types of questions, styles of questioning and basic problem solving techniques
2 Prepare and ask questions
- 2.1Select a basic workplace issue within job role to be resolved
- 2.2Identify ways to structure questions on identified issue in consultation with relevant stakeholders
- 2.3Develop questions to consolidate knowledge of selected issue
- 2.4Ask prepared questions to relevant personnel
3 Solve basic workplace issues
- 3.1Document responses to questions asked according to organisational requirements
- 3.2Clarify responses given with further questions and comments
- 3.3Apply basic problem solving techniques and document responses to workplace issue
4 Seek feedback on questions and problem solving
- 4.1Consult with relevant stakeholders and identify improvements for problem solving process
- 4.2Seek feedback on questions, questioning style and problem solving technique from relevant personnel
Performance evidence
- prepare, deliver, document and review a set of questions to consolidate understanding of a workplace issue within own job role on at least two occasions
- apply basic problem solving techniques to a workplace issue on at least four occasions.
- use a range of different types of questions and styles of questioning
- identify potential issues that may arise in problem solving processes
- develop questions designed to consolidate information of selected issue
- ask questions to relevant stakeholders, using further questions and comments to clarify responses provided
- seek feedback on questions developed.
Knowledge evidence
- key features and processes of critical thinking and problem solving
- basic problem solving techniques
- different types of questions and their relevance to different situations
- effective questioning techniques
- typical blockers to problem solving processes
- role of critical thinking for businesses, the community and at an individual level.
Foundation skills
- Oral communication: Uses listening and questioning techniques to obtain specific information and confirm understanding
- Teamwork: Uses accepted practices to discuss ideas with others
- Planning and organising: Develops a plan for the use of information gathered
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
See what you get before you start
Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing BSBCRT201
What does an assessment tool for BSBCRT201 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for BSBCRT201 needs to address all 30 unit components: 4 elements with 14 performance criteria, 7 performance evidence requirements, 6 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for BSBCRT201?
Auditori pulls the current release of BSBCRT201 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for BSBCRT201 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing BSBCRT201 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of BSBCRT201, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
Related units
- BSBCRT311 — Apply critical thinking skills in a team environment
- BSBCRT411 — Apply critical thinking to work practices
- BSBCRT412 — Articulate, present and debate ideas
- BSBCRT413 — Collaborate in creative processes
- BSBCRT511 — Develop critical thinking in others
- BSBCRT512 — Originate and develop concepts
- BSBCRT611 — Apply critical thinking for complex problem solving
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