BSBTEC202 — Use digital technologies to communicate in a work environment

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What an assessment for BSBTEC202 must cover

27 assessable components: 3 elements (12 performance criteria), 5 performance evidence and 5 knowledge evidence requirements, plus 5 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Identify purpose and methods of digital communication

1.1Identify purpose for communication, intended audience and content of proposed communication
1.2Identify available digital communication applications by accessing relevant sources of information and clarify with relevant personnel, where required
1.3Select most appropriate application for communication according to available resources and relevant organisational policies and procedures

2 Implement procedures to send and receive digital communications

2.1Access application for sending and receiving digital communications according to organisational policies and procedures
2.2Create outgoing digital communication, check for accuracy and ensure that any required attachments are included according to application requirements and organisational policies and procedures
2.3Identify urgent, confidential, personal, suspicious or dangerous digital communication and take appropriate action, clarify with relevant stakeholder, where required
2.4Access and identify most appropriate action in response to incoming digital communications, according to organisational policies and procedures

3 Assist with managing digital communications

3.1Follow established security levels and filters for incoming digital communications according to organisational policies and procedures
3.2Assist relevant personnel to create plan for monitoring and maintaining digital communications across multiple applications according to organisational policies and procedures
3.3Store digital communications and attachments according to organisational policies and procedures
3.4Archive or permanently delete digital communications according to organisational policies and procedures
3.5Create methods for communicating electronically with targeted groups of stakeholders as relevant to organisation

Performance evidence

on four occasions send digital communications
on four occasions receive and process digital communications
follow organisational and technology provider requirements when communicating electronically across multiple digital applications, including in relation to security of communications
follow organisational policy and procedures when managing all aspects of digital communication, including by storing, filing, archiving, and deleting inbound communications
communicate electronically with targeted groups of colleagues, clients or similar as relevant to organisation

Knowledge evidence

existing and emerging methods of digital communication, including strengths and limitations
industry practice relating to digital communication etiquette in a workplace setting
commercial sensitivities in relation to knowledge management
organisational policies and procedures relating to the use of digital communication
security levels and filters for digital communications

Foundation skills

Reading: Recognises textual information within different materials and interprets information to determine requirements, as well as confirming accuracy of content
Writing: Records key information relevant to requirements and prepares simple correspondence using basic punctuation, text and correct spelling
Oral Communication: Obtains information through listening and questioning and uses clear and appropriate language suitable to audience
Self-management: Recognises and follows explicit and implicit protocols and meets expectations associated with own role
Problem solving: Recognises and responds to routine problems in context of own work

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

See what you get before you start

Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing BSBTEC202

What does an assessment tool for BSBTEC202 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for BSBTEC202 needs to address all 27 unit components: 3 elements with 12 performance criteria, 5 performance evidence requirements, 5 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for BSBTEC202?

Auditori pulls the current release of BSBTEC202 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for BSBTEC202 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing BSBTEC202 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of BSBTEC202, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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