CHCDFV005 — Provide domestic and family violence support in non-English speaking background communities

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What an assessment for CHCDFV005 must cover

37 assessable components: 3 elements (19 performance criteria), 4 performance evidence and 14 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Establish and maintain relationship with community

1.1Establish and maintain relationships with key people in a community to promote services and to develop respect, acceptance, confidence and credibility
1.2Identify and respect restrictions and protocols regarding communicating and relating with the community and its members
1.3Support community programs which meet the needs identified by clients
1.4Collect and review local information to identify the requirements of the community in relation to domestic and family violence issues
1.5Provide feedback to the community and individuals in relation to information collected
1.6Respect and encourage the value of community, respected members and extended family members as a social support mechanism, and use when appropriate with client consent

2 Work within cultural requirements

2.1Provide information which is culturally sensitive and appropriate about the services available in relevant languages and in mediums accessible to people from culturally and linguistically diverse backgrounds
2.2Develop links with people from various cultural groups to make sure that the services available are responsive to their needs
2.3Use values, issues and structures within the community to maximise outcomes for clients
2.4Make work consistent with organisation standards and procedures and current legislative and statutory requirements, and community practices
2.5Adapt work processes as appropriate to meet any specific client needs
2.6Use interpersonal skills that are consistent with community practices and standards

3 Support clients

3.1Prioritise clients’ physical and emotional safety in all dealings
3.2Use interpersonal skills that facilitate accurate relevant exchange of information and to ensure individual stories are heard, accepted, understood and validated
3.3Analyse and respond to any indications of risk or harm according to the degree and nature of the risk and the client’s circumstances
3.4Explain and promote client and worker rights and responsibilities throughout client contact
3.5Use techniques to empower individuals to resolve their issues through enhancing skills and self-esteem
3.6Identify and access support through working with others in the community
3.7Complete record-keeping and reporting according to organisation standards and procedures and confidentiality requirements

Performance evidence

provided domestic and family violence support in accordance with legal and procedural requirements in at least 1 non-English speaking community, and to at least 3 different clients
provided services in ways that reflect understanding of the culture of the community in relation to domestic and family violence
used and adapted the following interpersonal and communication skills to suit the specific community cultural and linguistic needs: - questioning - active listening - storytelling - rapport and relationship building
worked with an interpreter on at least 1 occasion.

Knowledge evidence

legal and ethical considerations (national and state/territory) for workers interacting with clients affected by domestic and family violence in non-English speaking background context, and how these are applied in organisations and individual practice: - codes of conduct - discrimination - duty of care - human rights - mandatory reporting - privacy, confidentiality and disclosure - records management - rights and responsibilities of: - workers and employers - individuals, families, the community and society to minimise or prevent domestic violence - work role boundaries – responsibilities and limitations - work health and safety
domestic violence and its context, including: - social, historical, political and economic context of domestic violence, including types and nature of domestic violence, power and gender issues, child abuse and associated criminal issues - prevalence of myths, unhelpful beliefs, attitudes and practices in the broader society regarding domestic violence and their effects on individuals’ rights to safety and autonomy - impacts of cultural, sub-cultural, social, religious, gender, age, language issues on attitudes towards domestic and family violence
social, historic, spiritual and environmental factors which have an impact on the lives of the community and which are reflected in community relationships and practices
key people and groups within the community and relevant protocols and restrictions for consultation and decision-making
community development principles and strategies and their application
ways to gain community acceptance
cultural and language groups represented within the local/regional community, and a respect of their values, beliefs and traditions
how to communicate with the community (adaptation of language, verbal and non-verbal, local language)
domestic and family violence indicators and procedures for undertaking assessment of client needs
organisation procedures, practices and standards for: - client assessment - allocation of services - case management - interviewing - use of resources - programmed intervention - referral - community involvement
structural barriers and their impact – institutional racism and their and their effects on people from non-English speaking backgrounds accessing services
own values and attitudes and their potential impact on clients
how to communicate with the community (adaptation of language and dialects, verbal and non-verbal, spoken languages, use of interpreters)
domestic violence and community services and ethno-specific services available and more generalist non-English speaking background services within the local/regional area.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing CHCDFV005

What does an assessment tool for CHCDFV005 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCDFV005 needs to address all 37 unit components: 3 elements with 19 performance criteria, 4 performance evidence requirements, 14 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCDFV005?

Auditori pulls the current release of CHCDFV005 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCDFV005 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCDFV005 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCDFV005, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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