CHCSOH024 — Support sustainable tenancies

1 Determine client needs and prepare for tenancy.

• 1.1Identify complex needs that may impact on the client’s ability to sustain the tenancy.
• 1.2Identify community and health service provider arrangements in place.
• 1.3Develop tenancy sustainment plan in consultation with client.
• 1.4Use tenant induction process to prepare client for tenancy.

2 Establish and mitigate risks regarding tenant’s tenancy.

• 2.1Identify and assess pre-tenancy risks.
• 2.2Identify and assess risks during tenancy.
• 2.3Ensure identified risks are mitigated for each stage of the tenant journey.
• 2.4Identify policy and legal implications for the tenant’s housing.
• 2.5Document risk assessment and mitigation according to organisational policies and procedures.

3 Work with community and health service providers to identify and assist tenants at risk of tenancy breakdown.

• 3.1Check progress against the tenancy sustainment plan at required regular intervals.
• 3.2Recognise issues that may contribute to tenancy breakdown.
• 3.3Identify tenants at risk of tenancy breakdown.
• 3.4Work with agencies to secure community and health service providers.
• 3.5Maintain partnerships with community and health service providers.
• 3.6Maintain currency of community and health service provider contact details.

4 Promote tenant rights and responsibilities.

• 4.1Develop own knowledge of State or Territory-based housing legislation and tenancy rights.
• 4.2Refer to tenancy advice to inform tenants of their rights and responsibilities.
• 4.3Ensure housing providers uphold tenants’ rights and responsibilities.
• 4.4Confirm tenants receive a copy of their lease agreement.
• 4.5Assist tenants to understand responsibilities of the social housing worker and workers in other agencies.
• 4.6Assist tenants to understand processes for repairs and provide phone numbers to contact the relevant housing authority and anticipated response times.

5 Assist tenants to avoid rent arrears and recover if they fall into rent arrears.

• 5.1Develop tenant financial literacy and management skills through direct support or referral.
• 5.2Identify rent arrears within required time period.
• 5.3Assist tenant with early intervention and referrals to prevent escalating arrears.
• 5.4Use proactive methods to establish a repayment plan.
• 5.5Identify potential exit to homelessness and locate alternative housing options.

6 Build tenant skills.

• 6.1Identify gaps in tenant’s skills for daily living.
• 6.2Provide ongoing support to develop daily living skills through direct support and referral.

7 Provide tenants with referrals to community and health service providers.

• 7.1Apply a person-centred approach to making referrals.
• 7.2Attain consent from tenant to provide referral to community and health service provider.
• 7.3Review engagement and gaps with community and health service providers at required intervals.
• 7.4Obtain tenant feedback to ensure community and health service providers are appropriate for the needs of the tenant.

What does an assessment tool for CHCSOH024 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCSOH024 needs to address all 50 unit components: 7 elements with 32 performance criteria, 3 performance evidence requirements, 15 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCSOH024?

Auditori pulls the current release of CHCSOH024 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCSOH024 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCSOH024 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCSOH024, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.