CHCSOH016 — Manage tenancy rent and rental arrears

1 Manage rent.

• 1.1Calculate rent and other charges according to organisational policies and procedures and using rental management computer system.
• 1.2Conduct rent reviews according to organisational policies and procedures and legislative requirements.
• 1.3Discuss rent calculations and rent reviews with tenants and relevant parties.
• 1.4Document actions according to role and organisational requirements.

2 Manage arrears and tenant debt procedures.

• 2.1Reconcile and prioritise accounts taking into consideration pending adjustments.
• 2.2Apply early intervention strategies to maximise sustainability of tenancies prior to consideration of termination procedures.
• 2.3Complete arrears and tenant debt reports with sufficient information to support further action.
• 2.4Review and manage systems generated arrears and debt communication to tenant.

3 Review client payment history and initiate recovery action.

• 3.1Access and review rental account and tenant charge systems to gather information on client payment history.
• 3.2Carry out recovery actions on accounts in arrears according to organisational requirements.
• 3.3Provide referrals to help client with their financial situation.
• 3.4Monitor client offer to repay arrears and debts.

What does an assessment tool for CHCSOH016 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCSOH016 needs to address all 25 unit components: 3 elements with 12 performance criteria, 1 performance evidence requirements, 12 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCSOH016?

Auditori pulls the current release of CHCSOH016 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCSOH016 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCSOH016 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCSOH016, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.