CHCSOH014 — Manage and maintain tenancy agreements and services

1 Complete tenancy agreement.

• 1.1Schedule appointment time for signing documents and organise interpreters according to client needs.
• 1.2Inspect property and document findings in written property condition report.
• 1.3Inform client of costs and documentation required prior to sign-up.
• 1.4Advise client of rebate and rental payment options.
• 1.5Address all legal requirements and execute agreement.
• 1.6Organise documentation and legal representation for an underage client prior to signing tenancy agreement.

2 Explain policies and procedures to new tenant.

• 2.1Provide information to new tenant on rent payment systems and housing provider expectations of tenant rent payment and arrears.
• 2.2Provide information to new tenant on rental bonds according to organisational policies and procedures and rental bond legislation.
• 2.3Explain maintenance system, rental rebate system, grievance procedures and the services provided by organisation.

3 Recognise crisis and need for immediate intervention.

• 3.1Respond to individuals experiencing homelessness or at risk of becoming homeless.
• 3.2Use specialist expertise of agencies and community services.
• 3.3Identify crisis situations and follow organisational policies and procedures for intervention.
• 3.4Comply with legal and duty of care requirements when dealing with young people experiencing homelessness or at risk of becoming homeless.
• 3.5Make referrals for individuals who are experiencing homelessness or at risk of becoming homeless.

4 Facilitate landlord and tenant responsibilities according to tenancy agreement.

• 4.1Follow organisational policies and procedures for inspections, maintenance and complaints handling.
• 4.2Manage rental accounts according to organisational policies and procedures.
• 4.3Manage rental bonds according to organisational policies and procedures and legislative requirements.
• 4.4Monitor and act on nuisance and annoyance incidents according to organisational policies and procedures.
• 4.5Inform client and landlord of their rights and responsibilities.

5 Respond to tenant changing needs and circumstances.

• 5.1Implement criteria for succession to proceed.
• 5.2Request and review supporting documentation.
• 5.3Confirm accuracy of supporting documentation and use in decision-making process.
• 5.4Identify asset management issues.

6 Manage tenancy termination process.

• 6.1Determine reasons for tenancy termination.
• 6.2Follow organisational policies and procedures and legislative requirements for termination.
• 6.3Maintain client confidentiality according to organisational policies and procedures.
• 6.4Assist tenant according to needs and make referrals to tenant advocate and legal representation.
• 6.5Complete termination documentation and filing according to role.

7 Manage eviction process with sensitivity.

• 7.1Identify existing and required support networks in consultation with tenant.
• 7.2Negotiate with tenant according to their needs and preferences.
• 7.3Check nominated support service is engaged as required to meet tenant needs.
• 7.4Follow organisational policies and procedures for eviction.

8 Facilitate appeal process.

• 8.1Explain appeal process to tenant and encourage tenant to present all facts relevant to appeal.
• 8.2Gather and use information on changes in circumstances to inform appeal process.
• 8.3Arrange and conduct interview to gather information and assess need for interpreters and advocates.
• 8.4Review information and make decision according to delegation.
• 8.5Document appeal decision according to organisational policies and procedures.

9 Take action in response to a complaint about tenant.

• 9.1Investigate complaint and determine action tenant has taken to attempt to resolve the problem.
• 9.2Gather information, reports, documentation and feedback from parties involved in complaint.
• 9.3Review information to decide whether intervention should be taken by organisation.
• 9.4Document case if organisational intervention decision is made.
• 9.5Write and file record of complaint and action taken.

10 Resolve problems.

• 10.1Consult with people and agencies according to confidentiality requirements.
• 10.2Meet with parties to develop cases for action and mediation.
• 10.3Mediate between involved parties for mutually accepted resolutions.
• 10.4Prepare mediation report and refer to line manager if mediation is unsuccessful.
• 10.5Report alleged criminal behaviour according to legislative requirements.

What does an assessment tool for CHCSOH014 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCSOH014 needs to address all 73 unit components: 10 elements with 47 performance criteria, 13 performance evidence requirements, 13 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCSOH014?

Auditori pulls the current release of CHCSOH014 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCSOH014 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCSOH014 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCSOH014, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.