CHCSOH020 — Develop quality systems in line with registration standards

1 Contribute to the integrity and governance of a social housing organisation.

• 1.1Contribute to the development, documentation and implementation of organisational code of conduct, mission, values, policies and procedures that reflect legislative standards and requirements.
• 1.2Ensure members of the governing body have sufficient training and communication skills to carry out their role.
• 1.3Develop, document and maintain a resource kit for members of the governing body which outlines their legal requirements, estimated time commitments, organisational expectations of the member, organisational code of conduct and division of responsibility between the governing body and organisational management.
• 1.4Establish strategies to identify, manage and mitigate potential, perceived and actual conflicts of personal interest and organisational interest.
• 1.5Identify situations requiring specialist advice and seek specialist advice from professionals.
• 1.6Establish and maintain organisational policies and procedures for record keeping systems.

2 Manage risk.

• 2.1Determine risks to the business and identify effective and financially sustainable strategies and control measures to address risks.
• 2.2Establish authority and accountability for management of risks to the business.
• 2.3Establish system of communicating risk and controls to governing body, management and staff.

3 Manage staffing issues to address organisational performance.

• 3.1Develop, document and maintain policies on staff recruitment, development and management that reflect good practice guidelines outlined in current community housing standards.
• 3.2Develop, document and maintain position descriptions including organisational code of conduct, management objectives and role of individual employee in achieving those objectives.
• 3.3Develop, document and maintain systems to ensure staff remuneration is commensurate with their skills and experience, scale and complexity of organisational operations, and in line with industrial awards and other similar agencies.
• 3.4Define the relationship between remuneration, organisational performance and individual performance to ensure transparency.

4 Manage financial viability issues.

• 4.1Contribute to the development and documentation of a long-term business plan that demonstrates organisational financial viability and solvency.
• 4.2Develop, document and implement policies and strategies to minimise prolonged vacancies in housing stock and subsequent loss of rental income.
• 4.3Establish authority, accountability and compliance according to organisational policies and procedures and current community housing standards in regard to financial, administrative and information management systems.

5 Develop, document and implement tenancy management strategies.

• 5.1Develop, document and implement systems to review rent modelling and impact of organisational policy on the tenant population and organisational financial viability.
• 5.2Develop and document policies and strategies to sustain tenancies where the tenant faces financial difficulty with rent arrears.
• 5.3Develop, document and implement policies and strategies in line with current community housing standards in relation to fair and equitable access and allocation of housing, and meeting the requirements of clients with complex needs on low income.

6 Oversee management and maintenance of housing stock.

• 6.1Develop, document and implement systems for maintaining properties under organisational ownership and management to a community standard.
• 6.2Develop, document and implement policies and procedures to ensure a regular program of inspection, maintenance and upgrade of properties that complies with the guidelines for good practice in asset management according to current community housing standards.
• 6.3Develop, document and implement systems for organisational tenant consultation when acquiring and developing new housing stock.

7 Develop continuous improvement processes.

• 7.1Identify areas of quality and compliance against current community housing registration standards.
• 7.2Develop and document continuous improvement processes to monitor and review quality and compliance issues.
• 7.3Involve stakeholders in continuous improvement processes.
• 7.4Implement improvements in response to continuous improvement processes and stakeholder feedback.

What does an assessment tool for CHCSOH020 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCSOH020 needs to address all 48 unit components: 7 elements with 26 performance criteria, 2 performance evidence requirements, 20 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCSOH020?

Auditori pulls the current release of CHCSOH020 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCSOH020 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCSOH020 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCSOH020, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.