SITHGAM034 — Attend casino gaming machines

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What an assessment for SITHGAM034 must cover

72 assessable components: 4 elements (17 performance criteria), 5 performance evidence and 44 knowledge evidence requirements, plus 6 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Advise customers on gaming activities.

1.1Advise customers on gaming activities and features of games according to relevant rules and regulations.
1.2Explain machine operations to customers as required.
1.3Respond to customer queries, requests and complaints according to organisational standards.

2 Maintain gaming machines.

2.1Refill machines according to government, industry and organisational regulations.
2.2Identify machine faults promptly and correctly.
2.3Make simple machine repairs with minimum disruption to players, according to manufacturer instructions, work health and safety (WHS) procedures and practices, and to the level authorised by legislation and organisational practices.
2.4Identify, mark and report unserviceable machines promptly.

3 Monitor security of gaming areas.

3.1Observe players and onlookers, noting and reporting unusual practices and behaviours.
3.2Carry out machine security checks.
3.3Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures, and WHS requirements.
3.4Keep payout and gaming machine record books and keys secure.
3.5Where appropriate, follow barring procedures according to organisational policies and procedures.

4 Make gaming machine payouts.

4.1Verify payouts according to organisational procedures.
4.2Complete payout according to industry and organisational procedures.
4.3Identify situations where payouts should be refused and refer them to the appropriate person.
4.4Validate machines and return them to service promptly where appropriate.
4.5Resolve or escalate payout disputes where required and according to organisational policies and customer service standards.

Performance evidence

maintain multiple gaming machines in line with regulatory, industry and organisational responsible gaming requirements over a minimum of two service periods
provide advice on gaming machine use to at least six different customers
make payouts on at least six transactions or activities
carry out each of the basic machine security checks and minor repairs listed in the knowledge evidence with minimum disruption to players
follow procedures to note and report unusual practices and behaviours of customers according to organisational procedures

Knowledge evidence

gaming activities offered by the organisation:
basic player rules and conditions
procedures for collecting payments and winnings
win rates and returns to players
promotions and offers
key requirements of relevant state and territory legislation and relevant codes of practice:
general requirement for responsible provision of gambling services
licensing requirements for gaming personnel:
managers and employees
machine technicians
service consultants
machine managers, manufacturers and sales personnel
penalties for non-compliance
types, parts and basic functions of gaming machines:
credit and currency systems
software, menus and display screens and associated functions
terminology used
data retrieval systems
unusual practices and behaviours of customers:
false claims to machine credit
magnets on side of machine
syndicate play
gambling on behalf of others
placing loyalty cards in machine to earn points from other people playing
aggression towards machines
collecting residual credit
searching for unclaimed funds
types of payouts:
voucher or ticket
situations where payouts should be refused:
illegal credit
machine malfunctions
player ineligibility
basic machine security checks:
machine door is closed
monitor is intact
machine is active
drop door is secure
procedures for simple machine repairs:
replacing consumables
resolving:
frozen screens
hardware faults
organisational security and safety requirements and procedures for gaming machines and the gaming area.

Foundation skills

Reading skills: read and interpret: gaming machine information, machine service records, organisational policies and procedures.
Writing skills: complete service record cards, complete hand pay book.
Numeracy skills: apply mathematical calculations to provide and verify payouts to customers.
Problem-solving skills: resolve payout disputes and suspected security breaches.
Planning and organising skills: prioritise machine faults and repairs.
Technology skills: use gaming machine software.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing SITHGAM034

What does an assessment tool for SITHGAM034 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITHGAM034 needs to address all 72 unit components: 4 elements with 17 performance criteria, 5 performance evidence requirements, 44 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITHGAM034?

Auditori pulls the current release of SITHGAM034 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITHGAM034 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITHGAM034 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITHGAM034, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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