SITHGAM022 — Provide responsible gambling services

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What an assessment for SITHGAM022 must cover

23 assessable components: 2 elements (8 performance criteria), 2 performance evidence and 9 knowledge evidence requirements, plus 4 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Implement responsible gambling practices.

1.1Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct.
1.2Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy.
1.3Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policies and procedures.
1.4Ensure gambling environmental features support responsible gambling policies within scope of own responsibility.

2 Provide information and assistance to customers about gambling harm and harm minimisation.

2.1Provide accurate and appropriate information on impacts of harm from gambling and gambling harm minimisation and reduction.
2.2Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements.
2.3Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements.
2.4On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements.

Performance evidence

identify appropriate organisational processes in response to each of the following gambling related situations: - customer request for self-exclusion or assistance - customer request for counselling services - venue exclusion of self-identified problem gambler - dealing with disputes or complaints - refusal of credit - under-age gambling
follow organisational policies and procedures for implementing the following responsible gambling practices on at least one occasion: - provision and appropriate placement of signage, advertising and promotional materials and activities - use of strategies to indicate the passage of time - use of strategies that encourage breaks in play.

Knowledge evidence

current state/territory and national legislation and industry and organisational policies and procedures in regard to responsible provision of gambling services
signs and impacts of harm from gambling: - bills that cannot be paid by the player due to excessive gambling - borrowing money to gamble - changes in sleeping or eating habits due to gambling - committing illegal acts to finance gambling - considering self-harm as a result of gambling - feelings of remorse after gambling - gambling more money than the player can afford - gambling that makes the home life of the player unhappy - gambling to escape worry or personal problems - trying to win back gambling losses
public interest reasons for implementing responsible service of gambling practices: - government and community concerns with problem gambling - economic costs of problem gambling
principles of harm minimisation and strategies to reduce the harm associated with gambling: - containing gambling-related signage to inside the venue - positioning clocks with the correct time in visible locations in gaming machine areas - not publishing gaming machine advertising - not locating automatic teller machine (ATM) in gaming areas - ensuring that ATM facilities do not allow cash withdrawals from credit accounts
key requirements of responsible gaming services as detailed in: - house policies - industry and organisational codes of practice - state and territory gaming legislation and regulations - state and territory licensing authority regulations and policies
organisational responsible gambling service procedures for: - displaying appropriate gambling-related signage: - available gambling counselling services, self-exclusion programs and contact cards - chances of winning and probability - gaming machine notices regarding gambling warning - house policy and industry code of conduct for responsible gambling services - venue code of conduct - maintaining confidentiality and privacy requirements - maintaining records of gambling related incidents and associated staff action - self exclusion and exclusion: - customer requesting to be barred from gaming or to have access limited - third party exclusion - venue exclusion - response to attempts to breach exclusion - procedures for self-exclusion: - referral to colleague, supervisor or manager, according to scope of responsibility - referral to counsellors and support services - initiating exclusion processes when requested by customer
role of individual staff members, supervisors and managers in providing responsible gambling services
ramifications for an organisation and an individual of non-compliance with responsible gaming requirements
available counselling services and referral procedures.

Foundation skills

Reading skills: to: read and interpret at times complex information relating to: industry or regulatory codes of conduct relating to responsible gambling; in-house policies and procedures relating to responsible gambling; plain English regulatory and advisory information issued by local, state and territory gambling licensing authorities.
Oral communication skills: to: deal courteously and discreetly with customers at risk of harm from gambling or requesting self-exclusion, using non-confrontational language.
Problem-solving skills: to: apply appropriate solutions within scope of responsibility, or seek assistance from appropriate colleagues.
Technology skills: to: use a computer and appropriate software to record gambling-related incidents and staff actions.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing SITHGAM022

What does an assessment tool for SITHGAM022 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITHGAM022 needs to address all 23 unit components: 2 elements with 8 performance criteria, 2 performance evidence requirements, 9 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITHGAM022?

Auditori pulls the current release of SITHGAM022 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITHGAM022 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITHGAM022 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITHGAM022, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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