SITHGAM025 — Conduct Keno games

1 Advise customers on features of Keno.

• 1.1Provide information to customers about Keno games.
• 1.2Advise customers on Keno promotions as required.
• 1.3Respond to customer queries, requests and complaints according to organisational policies and procedures.

2 Process bet types.

• 2.1Identify and confirm verbal and standard entry bet types.
• 2.2Process bet types according to designated procedures.

3 Pay out prizes.

• 3.1Check tickets through card reader, scanner or by serial number.
• 3.2Process cash and cheque payouts according to pre-set limits.
• 3.3Perform cash and cheque transactions according to agency and system limits and organisational policies and procedures.
• 3.4Refer large payouts, bets, cash ins and cash outs to the appropriate person.

4 Cancel tickets.

• 4.1Cancel tickets through card reader or scanner, by serial number, or when not available, through arranging a claim for cancellation through appropriate measures.
• 4.2Re-issue tickets where required according to organisational policies and procedures.

5 Operate general functions of software and machines.

• 5.1Use general functions of software and machines when necessary according to authorised limitations.
• 5.2Seek authorisation to use software and machines from the appropriate person where required.

6 Clean and maintain terminals.

• 6.1Clean card readers as required by organisational procedures.
• 6.2Change new paper rolls and ribbons as required by organisational procedures.
• 6.3Check paper feed and reset card readers as required by organisational procedures.
• 6.4Identify maintenance problems promptly and take appropriate measures.

7 Monitor security of Keno operations.

• 7.1Follow Keno rules according to legislative requirements and organisational policies and procedures.
• 7.2Use the terminal disable function when appropriate.
• 7.3Handle and balance cash and float according to organisational policies and procedures.
• 7.4Identify where assistance is required and call the Keno Hotline for assistance.
• 7.5Observe players and onlookers and note and report unusual practices and behaviours accurately and promptly.

What does an assessment tool for SITHGAM025 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITHGAM025 needs to address all 84 unit components: 7 elements with 22 performance criteria, 10 performance evidence requirements, 50 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITHGAM025?

Auditori pulls the current release of SITHGAM025 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITHGAM025 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITHGAM025 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITHGAM025, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.