SISXFAC012 — Promote safe and effective use of facilities

Elements & performance criteria

Performance evidence

• develop three different information resources for a sport, fitness, aquatic or recreation facility that focus on three different identified safety needs
• for each above information resource: determine the purpose and key messages to be covered
• for each above information resource: determine the audience, and create content that meets their needs
• for each above information resource: determine the type of media and delivery methods suited to the audience
• for an actual information strategy implemented, or from case study documentation: evaluate the effectiveness of one resource
• for an actual information strategy implemented, or from case study documentation: document areas for improvement

Knowledge evidence

• specific to the sport, fitness, aquatic or recreation environment: common venue and environmental hazards
• specific to the sport, fitness, aquatic or recreation environment: typical venue safety rules applicable to different types of activities and equipment, and rationale for rules
• specific to the sport, fitness, aquatic or recreation environment: common types of unsafe patron behaviour
• specific to the sport, fitness, aquatic or recreation environment: types of patrons, particularly at-risk patrons with special needs: patrons with inadequate participation skills; individuals with disability; children; older persons; people from diverse cultural backgrounds; people with poor English language skills
• specific to the sport, fitness, aquatic or recreation environment: key venue locations for distributing resources and presenting information
• specific to the sport, fitness, aquatic or recreation environment: methods used to identify information requirements: discussions with internal staff members and external activity leaders; evaluation of incident reports to identify key issues; evaluation of customer complaints about dangerous and unsocial behaviour of others; identifying key safety rules for existing and new activities and equipment
• specific to the sport, fitness, aquatic or recreation environment: credible sources of information, how to obtain resources, and how to obtain permissions to use or adapt content: sport, fitness, aquatic or recreation industry associations and safety bodies; government authorities; manufacturers of equipment
• specific to the sport, fitness, aquatic or recreation environment: characteristics of: positive and professional communications, particularly written, that enhance customer engagement; well formatted and designed resources; types of positive written language and approaches that can be used when dealing with negative issues, rules and compliance
• specific to the sport, fitness, aquatic or recreation environment: how to tailor information and resources to meet the communication needs of different audiences: presenting information in languages other than English; using diagrams, photos and illustrations; using active, plain language expressions; using colours and characters that appeal to children
• specific to the sport, fitness, aquatic or recreation environment: methods used to disseminate information, and key formatting requirements for media: social media platforms, including the key audience for different brands; organisational websites; posters; flyers and brochures; key message "scripts" for use by venue staff during their day-to-day interaction with patrons; big screen presentations in the venue; scripted announcements via public address systems
• specific to the sport, fitness, aquatic or recreation environment: methods used to evaluate effectiveness of information and strategies: staff and patron questionnaires; informal discussions with staff, external activity leaders and patrons; analysis of data collected on incidents since implementation of information strategies

Foundation skills

• Reading skills: interpret diverse organisational documents of varying complexity including, data on types of users for different activities, safety rules, incident reports and patron feedback.
• Writing skills: create accurate and engaging content of a directive or educational nature using language suitable for purpose and audience.
• Initiative and enterprise skills: identify opportunities to engage patrons to promote their safety.
• Technology skills: use a computer and features of general software packages to create information resources.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

Questions about assessing SISXFAC012