AURSCA106 — Promote automotive products and services

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What an assessment for AURSCA106 must cover

26 assessable components: 3 elements (12 performance criteria), 1 performance evidence and 7 knowledge evidence requirements, plus 6 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Develop knowledge of automotive products and services

1.1Research and clarify the use, purpose and application of products and services according to workplace procedures
1.2Research and interpret comparisons between available products and services
1.3Research and interpret workplace promotional and marketing activities relevant to products and services

2 Identify and match customer needs to products and services

2.1Determine customer buying motives and requirements through questioning, active listening and non-verbal communication cues
2.2Guide customer to product or service that matches their identified buying motives and requirements
2.3Explain and highlight features and benefits of product or service and relevance to customer requirements
2.4Conduct and align demonstrations to customer buying motives and requirements according to workplace marketing and sales practices
2.5Use selling techniques according to workplace procedures and legal requirements

3 Maximise sales opportunities

3.1Identify and apply opportunities for making additional sales
3.2Assess on-sell opportunities through knowledge of customer needs and available complementary automotive products and services
3.3Determine customer need and interest in additional or complementary products and services
3.4Discuss and promote benefits of additional or complementary products and services to customer

Performance evidence

promote different automotive products or services to at least three different customers in line with workplace customer service standards.

Knowledge evidence

methods to locate and interpret information required to promote automotive products and services, including: • information provided by customer and supervisors • manufacturer specifications and procedures or equivalent documentation • complementary products and services • internet resources
workplace procedures required to promote automotive products and services, including: • documentation procedures
methods used to promote products and services, including: • strengths, weaknesses, opportunities and threats (SWOT) analysis • marketing and research techniques • face-to-face selling techniques • active listening and questioning techniques • upselling and value adding sales techniques • negotiation strategies when dealing with dissatisfied customers • loyalty programs and strategies for encouraging repeat business • digital communication through catalogues, emails and product information distribution
customer types, including: • customer buying signals and buyer behaviour • individual and cultural differences
comparable products and services of major competitors including: • brand options • features of compared product or service • price of compared product or service
workplace procedures relating to promotional processes and marketing activities, including marketing campaigns and advertising materials
workplace procedures relating to promoting automotive products and services, including: • consumer protection • automotive industry codes of practice relating to sales • advertising codes of practice.

Foundation skills

Learning: Locates required sources of information efficiently.
Numeracy: Uses mathematical operations, including addition, subtraction, multiplication, division and percentages, to estimate and calculate costs for customers.
Oral communication: Describes and explains features and benefits of products and services using clear, jargon-free language, and tone and pace required for customer.
Reading: Interprets product and service specifications and promotional materials to advise customers • Interprets and analyses customer information for on-selling opportunities.
Writing: Prepares quotes and completes workplace forms and documentation relating to sales or promotional activities legibly.
Technology: Demonstrates automotive products and services • Uses digital systems and tools.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing AURSCA106

What does an assessment tool for AURSCA106 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for AURSCA106 needs to address all 26 unit components: 3 elements with 12 performance criteria, 1 performance evidence requirements, 7 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for AURSCA106?

Auditori pulls the current release of AURSCA106 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for AURSCA106 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing AURSCA106 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of AURSCA106, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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