AURSCA105 — Sell automotive products and services

Generate a complete, audit-ready assessment tool for this unit in minutes: candidate assessment, assessor guide with model answers, and a coverage matrix mapped to every component below. Reviewed and approved by your qualified person, exported under your branding.

Generate AURSCA105 free See a real sample

Every new account includes a free credit — no card, no subscription.

What an assessment for AURSCA105 must cover

27 assessable components: 4 elements (14 performance criteria), 1 performance evidence and 6 knowledge evidence requirements, plus 6 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Engage customer and identify potential sale

1.1Maintain welcoming customer environment and approach customer in a timely and professional manner according to workplace procedures
1.2Use interpersonal skills to engage the customer according to workplace procedures
1.3Identify customer needs and expectations for specific products and services through questioning and active listening

2 Present and demonstrate product or service to customer

2.1Select product or service options that best meet customer needs
2.2Explain and demonstrate product or service features, functions and accessories, eliciting customer interaction
2.3Give customers the opportunity to test or trial the product or service in line with workplace procedures
2.4Assist customers to identify their preferred option

3 Obtain customer agreement to purchase product or service

3.1Discuss or negotiate price for product or service and agree with customer
3.2Make sale using closing technique according to workplace procedures
3.3Process and document sale according to workplace procedures

4 Complete transaction and customer follow-up procedures

4.1Supply or deliver product or service transaction to customer according to supplier specifications and workplace delivery procedures
4.2Determine customer satisfaction and take remedial action as required to maximise repeat business or referral opportunities
4.3Identify opportunities for value adding or repeat sales and take follow-up action in line with workplace procedures
4.4Complete customer records and develop plans for follow-up of potential new sales of products and services

Performance evidence

sell automotive products or services to at least three different customers in an automotive sales and service workplace or simulated location.

Knowledge evidence

methods to locate and interpret information required to sell automotive products and services, including: - information provided by customer and supervisors - manufacturer and supplier specifications and procedures or equivalent documentation
workplace procedures required to sell automotive products and services, including: - documentation procedures - sales processes - dealing with customers - complaints handling - consumer rights and responsibilities
sales communication techniques, including: - customer buying signals - effective face-to-face and telephone selling techniques - upselling and value adding sales techniques - active listening and questioning techniques - strategies for dealing with dissatisfied customers
key features of loyalty programs and strategies for encouraging repeat business
key features of point-of-sale equipment, stock databases and service delivery calendars
key legal requirements relating to selling automotive products and services, including obligations under the Australian Consumer Law (ACL).

Foundation skills

Learning: Locates required sources of information efficiently.
Numeracy: Uses basic mathematical operations, including addition, subtraction, multiplication and division, to calculate quantities and prices Estimates and calculates timeframes for organising delivery and follow-up services.
Reading: Interprets textual and numerical information in product or service documentation to provide customer advice Interprets key information in sales documentation and work instructions to determine required action.
Writing: Enters information into sales orders, workplace forms and databases legibly.
Problem solving: Resolves routine problems relating to product availability and service delivery.
Technology: Operates specialised point-of-sale equipment Uses digital systems and tools.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

See what you get before you start

Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing AURSCA105

What does an assessment tool for AURSCA105 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for AURSCA105 needs to address all 27 unit components: 4 elements with 14 performance criteria, 1 performance evidence requirements, 6 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for AURSCA105?

Auditori pulls the current release of AURSCA105 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for AURSCA105 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing AURSCA105 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of AURSCA105, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

Related units

Your AURSCA105 assessment tool, in minutes.

First unit free. No card, no RTO registration, no subscription.

Generate AURSCA105 free