TLIP0003 — Ensure the confidentiality, privacy and security of customer information

1 Work within accepted codes of conduct

• 1.1Work requirements and/or delegated task/s are confirmed with relevant personnel
• 1.2Types of information required to be collected from customers are identified and confirmed to be in accordance with workplace and legislative requirements
• 1.3Customers are treated professionally and with respect when collecting personal data

2 Follow confidentiality and privacy principles/procedures

• 2.1Information and requests for information are assessed with regard to what is and what is not disclosable
• 2.2Discretion and judgement are used in all communications
• 2.3Customer-related matters are discussed only with authorised personnel in accordance with workplace procedures
• 2.4Advice and clarification are sought from relevant personnel where potential confidentiality issues arise in dealings with information or requests for information

3 Follow security procedures

• 3.1Customer information and other confidential documentation are secured appropriately
• 3.2Documents are stored securely in accordance with legislation, workplace policies and procedures

What does an assessment tool for TLIP0003 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for TLIP0003 needs to address all 17 unit components: 3 elements with 9 performance criteria, 6 performance evidence requirements, 2 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for TLIP0003?

Auditori pulls the current release of TLIP0003 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for TLIP0003 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing TLIP0003 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of TLIP0003, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.