TLIP0001 — Sell products and services
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What an assessment for TLIP0001 must cover
42 assessable components: 5 elements (13 performance criteria), 16 performance evidence and 13 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Prepare for financial transactions
- 1.1Goods and services are prepared in accordance with workplace policies and procedures
- 1.2Point-of-sale is prepared to transact with customers
2 Promote products and services
- 2.1Strategies to promote products and services are developed in accordance with workplace policies and procedures
- 2.2Strategies to promote products and services are implemented in accordance with workplace procedures
3 Sell products or services
- 3.1Product knowledge is applied when answering customer inquiries
- 3.2Sales transactions are conducted in a professional manner so the customer’s requirements are met
- 3.3Price is correctly calculated and charged, and correct change and receipt are issued
- 3.4Problems associated with selling products and services are reported to relevant personnel in accordance with workplace procedures
4 Process refunds
- 4.1Claim for refund is substantiated in accordance with workplace procedures
- 4.2Refund claim application processes are completed to ensure transaction details are recorded
- 4.3Refunds are correctly calculated, authorised by relevant personnel and issued in a professional manner
5 Reconcile financial transactions
- 5.1Value of money and vouchers issued and refunded are calculated to enable reconciliation against total sales to validate cash on hand
- 5.2Money, goods, service entitlements and reconciliation documents are secured in accordance with workplace requirements
Performance evidence
- adapting to differences in equipment in accordance with standard operating procedures
- calculating and issuing refunds correctly and referring to appropriate personnel for authorisation
- calculating costs and change and providing customer with appropriate documentation
- communicating effectively with others when selling products and services
- completing relevant documentation and data entry transactions
- conducting a sale or refund using appropriate point-of-sale requirements
- conducting financial transactions in accordance with workplace procedures
- following opening and closing procedures
- following refund procedures and communicating outcomes with customers
- interpreting and following instructions, procedures and product information relevant to selling products and services
- modifying activities depending on operational contingencies and environments
- preparing for and transacting with customers in a professional manner
- promoting products and services
- reconciling financial transactions and reporting discrepancies to appropriate personnel
- selecting and using relevant office and communications equipment and materials when selling products and services
- working collaboratively with others when selling products and services
Knowledge evidence
- advertising policies
- communication requirements when selling products and services
- customer service techniques
- documentation and recording requirements
- equipment and materials used when selling products and services, and procedures and precautions that should be followed in their use
- point-of-sale requirements, procedures and applications
- potential problems and possible solutions relating to selling products and services
- product knowledge and specifications of goods and services
- refund procedures
- relevant consumer laws and trade practice requirements
- relevant legislation, regulations, codes of practice and industry guidelines relating to selling goods and services
- sales and promotion techniques
- workplace procedures and policies for selling products and services
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
See what you get before you start
Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing TLIP0001
What does an assessment tool for TLIP0001 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for TLIP0001 needs to address all 42 unit components: 5 elements with 13 performance criteria, 16 performance evidence requirements, 13 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for TLIP0001?
Auditori pulls the current release of TLIP0001 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for TLIP0001 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing TLIP0001 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of TLIP0001, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
Related units
- TLIP0002 — Advise on and construct fares for customers
- TLIP0003 — Ensure the confidentiality, privacy and security of customer information
- TLIP0004 — Conduct financial transactions and maintain records for a taxi
- TLIP0006 — Develop plans to meet customer and organisation needs
- TLIP0007 — Facilitate and capitalise on change in the workplace
- TLIP0008 — Implement and monitor logistics planning and processes
- TLIP0009 — Manage workplace information
- TLIP0010 — Monitor a supply chain operation
- TLIP0011 — Monitor warehouse operations
- TLIP2014 — Capture records into a records keeping system
- TLIP2017 — Maintain control of records
- TLIP2018 — Provide information from and about records
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