SITTPPD015 — Develop in-house recreational activities

Elements & performance criteria

Performance evidence

• develop and coordinate plans for at least two different recreational activities that reflect different customer interests or organisational focus, including:
• at least one indoor and one outdoor activity
• identification of potential safety and organisational risks for the above activities
• identification of all regulatory and licensing requirements that apply to the above activities
• identify, cost and source appropriate resources required to conduct, control, direct, supervise and deliver each of the above activities
• develop information for each of the above activities consisting of at least three of the following: digital resources, marketing flyers, information sheets and timetables, participant cost sheets, schedule of activities, operational itineraries, resources allocated to the activity
• identify and implement appropriate processes and methods to measure success of the above activities
• identify and document improvements to each of the above recreational activities in response to success measures above.

Knowledge evidence

• types and components of recreational activities: creative activities, educational activities, outdoor recreation activities, environmental and community activities, health and fitness activities, team building activities
• resources required to conduct, control, direct, supervise and deliver recreational activities: human resources: employees, contractors, guides, instructors, entertainers, subject matter specialists or experts, third party providers; other resources: amenities and structures, educational aids and participant materials, food and beverage, guidelines and regulations, work health and safety instructions and checklists, equipment relevant to activity, vehicles and vessels
• regulatory and licensing requirements: insurance coverage, legal compliance for activities and where they may be undertaken, work health and safety, public liability and duty of care, operation of equipment and vehicles, permits and licences required for specific activities, licences required for personnel delivering or supervising activities
• public liability responsibilities for customers engaging in recreational activities: directives to personnel delivering the activity and their obligation to control, direct and supervise participants, the use of indemnity and waiver forms to minimise risk to the organisation
• work health and safety considerations for personnel delivering the activity: employer responsibilities to provide a safe workplace, individual employee responsibilities for ensuring safety of self and others, and for following safety directions
• threats and hazards associated with specific activities, risk assessment processes and procedures, and control mechanisms
• checklists and briefings used in relation to recreational activities: checklists to ensure equipment is serviceable, all resources are available, activity is set up for correct participant numbers; standard customer briefings as relevant to activity: interaction with wildlife, local customs and courtesies, risk associated with the activity, safe participation, ways to ensure minimal negative impacts on the environment
• formats and inclusions used in: operational itineraries and schedules, operational checklists and briefings, report templates, customer surveys
• measurements for success of activities: sales results, profit, positive feedback from customers and personnel, safe operation of activity, suitability of activity to the organisation, relevance and adherence to environmental education and sustainability values.

Foundation skills

• Reading skills: interpret complex regulatory documents, customer satisfaction surveys, and operational reports from delivery personnel.
• Writing skills: prepare promotional materials, detailed operational itineraries, staff checklists and customer briefings.
• Oral communication skills: discuss accurate operational information with delivery personnel.
• Problem-solving skills: calculate numbers of required resources, and statistics of customer satisfaction.
• Initiative and enterprise skills: identify and respond to threats and hazards associated with various recreational activities.
• Technology skills: evaluate the success of various recreational activities and make improvements.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

Questions about assessing SITTPPD015