SITTPPD012 — Package tourism products

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What an assessment for SITTPPD012 must cover

90 assessable components: 3 elements (14 performance criteria), 3 performance evidence and 66 knowledge evidence requirements, plus 7 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Source component products.

1.1Identify product objectives in consultation with appropriate colleagues and customers.
1.2Determine customer or market destination and product preferences and requirements.
1.3Identify and research potential destinations and component products and services.
1.4Assess destination and product details for market suitability and consider innovative options when appropriate.
1.5Assess quality credentials of operators and their products.
1.6Select destinations and products based on research.

2 Package component products.

2.1Develop packaged products or programs to meet requirements of specific customers or markets.
2.2Combine and integrate program components to create maximum value and saleability within constraints.
2.3Make agreements with suppliers according to organisation profit and other requirements and confirm in writing.
2.4Check and incorporate legal requirements.
2.5Cost programs to ensure profitability and consideration of key financial factors.

3 Finalise product packaging.

3.1Clearly document and present product or program and pricing structures, including details of inclusions, exclusions and add-ons.
3.2Review and adjust products or programs and pricing structures in response to feedback from customers or colleagues.
3.3Present final product or program details for approval within required timeframes.

Performance evidence

source and package products for three different types of travellers from among the following customer groups or markets: Australians travelling internationally (outbound), domestic tourists travelling within Australia, international tourists travelling within Australia (inbound), special interest groups
develop and cost practical programs for each of the above travellers that include at least six product or service components listed in the knowledge evidence
package each of the above programs to ensure practical options that meet requirements of above travellers including: budget, cultural requirements, destination preferences, integration, at least once, into a wider touring, event or sporting program, product and service preferences and requirements, time constraints

Knowledge evidence

tourism industry information sources
industry information or destination marketing networks and their value in research for the packaging process
research approaches relevant to packaging tourism products:
desk research
destination or site inspection
personal contact with tourism authorities, product suppliers or distribution network
customer or market product preferences and requirements relevant to the industry sector
market suitability considerations:
accessibility
availability
costs
features and benefits
product match to preferences and requirements
profit potential
quality credentials of operators:
customer service and satisfaction record
public liability and duty of care policies and procedures
environmental and local community protection credentials
reliability of other tourism operators:
in complying with laws
to provide promised products and services
safety record
features of typical supply and contractual arrangements with suppliers
key principles and elements of calculating complex packaged product costings and pricing structures
key financial factors impacting costing of programs:
commission or mark-up structures
exchange rate implications
profit margin requirements
special fees and other charges
taxes
distribution and marketing networks, including those involved in distributing the proposed tourism product or program
industry commission or mark-up procedures and rates appropriate to the particular sector and the varying organisations in the distribution network
industry practices in packaging products and presenting pricing structures appropriate to different sectors:
different costing options:
per person
per room
group
all inclusive
ground content only
typical package styles for different markets or customer types
product or service components included in tourism programs:
accommodation
activities
cruises
entertainment
entrances to attractions, museums, events and exhibits
food, beverage and catering
tour guiding services
tours
transport
vehicle rental
aspects of laws that impact on tourism operations and actions required of tourism operators:
consumer protection:
providing services as advertised
terms and conditions
refund requirements
cancellation fees
child sex tourism
legal liability insurance requirements and duty of care of customers
environmental protection:
licences
permits
accreditation
minimal impact practice
local community protection:
land ownership, management and access requirements

Foundation skills

Reading skills: interpret complex supplier component product information, contracts and costs.
Writing skills: document complex product information, programs and pricing structures and specific conditions that apply.
Oral communication skills: liaise with customers and colleagues on practical operational issues.
Numeracy skills: calculate complex costing components and different commission and mark-up structures.
Problem-solving skills: respond to need for variations and adjustments in potentially complex itineraries or products.
Initiative and enterprise skills: assess research findings and match destinations and products to specific customer or market needs.
Technology skills: use software to prepare and present different package components for different customer types or markets.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing SITTPPD012

What does an assessment tool for SITTPPD012 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITTPPD012 needs to address all 90 unit components: 3 elements with 14 performance criteria, 3 performance evidence requirements, 66 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITTPPD012?

Auditori pulls the current release of SITTPPD012 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITTPPD012 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITTPPD012 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITTPPD012, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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