FBPCDS3003 — Coordinate winery hospitality activities
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What an assessment for FBPCDS3003 must cover
48 assessable components: 5 elements (17 performance criteria), 12 performance evidence and 12 knowledge evidence requirements, plus 7 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Identify required hospitality activities
- 1.1Interpret workplace or organisation promotional schedule and apply to hospitality activities
- 1.2Respond to ad-hoc customer requests and bookings according to workplace procedures
- 1.3Confirm health and safety in the workplace, regulatory and workplace procedures relating to winery hospitality activities
2 Plan and organise hospitality activities
- 2.1Identify resources required to implement hospitality activities
- 2.2Negotiate prices and services with suppliers and customers
- 2.3Confirm supply of necessary resources and services according to supplier agreements and workplace procedures
3 Prepare for winery hospitality activities
- 3.1Prepare a schedule of events to ensure timely and effective implementation of activities
- 3.2Prepare or produce support materials in line with promotional schedule and workplace requirements
- 3.3Brief team and suppliers on their roles and responsibilities
4 Implement hospitality activities
- 4.1Coordinate resources effectively and efficiently to meet customer and workplace objectives
- 4.2Monitor and maintain hospitality facilities within limits of responsibility
- 4.3Recognise, rectify and report problems and anomalies to appropriate personnel
5 Evaluate winery hospitality activities
- 5.1Evaluate team performance based on workplace and customer objectives
- 5.2Encourage and review customer feedback to improve performance
- 5.3Assess suppliers and give feedback according to workplace procedures
- 5.4Collate information to use for the financial and promotional viability assessment
- 5.5Identify areas for improvement based on evidence collected and make recommendations to appropriate personnel
Performance evidence
- accessed workplace information and schedules to identify winery hospitality activity coordination requirements
- planned and coordinated resources and supply of services appropriate to each hospitality event
- applied a high level of personal presentation
- handled customer requests, bookings and ad-hoc requests
- prepared schedules, briefing notes and other support materials for staff, suppliers and customers
- coordinated services, products and activities for hospitality events
- monitored hospitality facilities and service provision
- briefed team members and suppliers on roles and responsibilities
- monitored and dealt with problems and special requests during hospitality activities
- gathered feedback and data to evaluate winery hospitality activities
- used results of evaluations to improve future activities
- followed health and safety in the workplace procedures when coordinating winery hospitality activities
Knowledge evidence
- links to related work areas and resources such as cellar door, public relations and marketing
- workplace procedures and responsibility for: reporting problems
- workplace procedures and responsibility for: recording requirements
- workplace procedures and responsibility for: customer service and complaints
- workplace product and service range
- workplace and brand promotional objectives
- format and interpretation of promotional schedules
- roles and responsibilities of supporting functions
- legislative and regulatory requirements as they apply in the workplace, including: serving and selling liquor
- legislative and regulatory requirements as they apply in the workplace, including: industry codes of practice
- legislative and regulatory requirements as they apply in the workplace, including: consumer law
- legislative and regulatory requirements as they apply in the workplace, including: health and safety in the workplace procedures for employees and customers
Foundation skills
- Reading: Interpret information from a variety of workplace documents
- Writing: Produce workplace documentation in required format
- Oral Communication: Provide information using language appropriate to audience Use questioning skills to gather feedback Use active listening skills to respond to questions or feedback from others
- Numeracy: Perform calculations relating to measurements, quantities, volumes and monetary value
- Navigate the world of work: Understand and comply with legislative and workplace requirements relevant to own role
- Interact with others: Use accepted practices and protocols for communicating with internal personnel and people external to the organisation
- Get the work done: Plan, sequence and implement tasks required to achieve outcomes Use analytical skills to address problems and make decisions related to hospitability activities requirements
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing FBPCDS3003
What does an assessment tool for FBPCDS3003 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for FBPCDS3003 needs to address all 48 unit components: 5 elements with 17 performance criteria, 12 performance evidence requirements, 12 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for FBPCDS3003?
Auditori pulls the current release of FBPCDS3003 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for FBPCDS3003 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing FBPCDS3003 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of FBPCDS3003, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
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