FBPCDS3001 — Conduct winery and site tours
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What an assessment for FBPCDS3001 must cover
53 assessable components: 3 elements (16 performance criteria), 13 performance evidence and 18 knowledge evidence requirements, plus 6 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Prepare for winery and site tour
- 1.1Establish size and composition of tour group from relevant source
- 1.2Identify specialist requirements for touring party based on size and composition of the group
- 1.3Carry out background research to ensure the tour presentation includes up-to-date and appropriate information
- 1.4Plan for tour including route and timing
- 1.5Prepare required materials to meet customer and workplace objectives
2 Conduct winery and site tour
- 2.1Welcome and brief tour group according to workplace procedures
- 2.2Inform tour group members of health and safety in the workplace requirements and pest control precautions both before and during the tour, and monitor to ensure compliance
- 2.3Present information to tour group members that contains specialised and technical information appropriate to the group’s requirements
- 2.4Provide special facilities, services and hospitality arrangements according to workplace procedures and tour group requirements
- 2.5Present information in locations’ that maximise tour group members’ ability to hear and/or see the presentation
- 2.6Invite tour group members to ask questions and seek further explanation about information presented throughout the tour
- 2.7Maintain the safety, welfare and comfort of tour members at all times
3 Evaluate and assess performance
- 3.1Ask tour group members and any accompanying staff to review their experience according to workplace procedures
- 3.2Carry out a self-assessment of own performance in conducting the winery and site tour
- 3.3Identify positive and negative aspects of the way the tour was conducted and consider for future tour planning and organisation
- 3.4Review feedback from tour group members and take steps to incorporate where possible
Performance evidence
- identified characteristics and requirements of tour group
- planned tour in advance, including:
- conducting background research
- liaising with staff in areas to be visited
- preparing presentation materials and equipment
- ensuring availability of required protective equipment for tour members
- conducted welcome and pre-tour briefing, including information about health and safety in the workplace and pest control requirements, and other relevant site specific information
- conducted tour according to planned route and timing
- presented information in a clear and logical format
- engaged with tour group members when presenting information by encouraging questions and discussion
- monitored tour group members during tour to ensure health and safety in the workplace and security compliance
- sought feedback from tour members about their experience at the end of the tour and evaluated own performance
- evaluated and considered feedback for future tour planning, organisation and delivery.
Knowledge evidence
- purpose and objectives of conducting winery and site tours
- workplace policies and procedures and responsibilities relating to site visitors, including:
- health and safety in the workplace requirements
- emergency and evacuation procedures
- first aid situations
- pest and disease biosecurity procedures – phylloxera
- food safety procedures
- contact details for emergencies and first aid
- customer service and welfare
- public relations and information transfer
- personal presentation
- customer complaints and reporting procedures
- key principles and components of a site tour plan
- key principles and techniques for group facilitation
- key background information about the workplace, including:
- brand and workplace objectives
- site features, equipment, processes and layout
- product range and services provided.
Foundation skills
- Reading: Gather and interpret information from various sources to establish tour requirements
- Writing: Record workplace information using industry-based vocabulary and required format Prepare documents for distribution to tour members in required workplace format
- Oral Communication: Use clear language to convey technical and specialised information appropriate to tour group Use questioning skills to gather feedback from participants Use active listening skills to respond to questions or feedback from participants
- Navigate the world of work: Evaluate own work performance to identify opportunities to improve own skills or knowledge
- Interact with others: Use accepted practices and protocols for communicating with people external to the organisation
- Get the work done: Plan, sequence and implement tasks required to achieve required outcomes Take responsibility for decisions made about tour organisation and delivery Use the main features and functions of digital tools during the planning and delivery of winery and site tours Evaluate event outcomes to identify opportunities to improve future tours
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Questions about assessing FBPCDS3001
What does an assessment tool for FBPCDS3001 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for FBPCDS3001 needs to address all 53 unit components: 3 elements with 16 performance criteria, 13 performance evidence requirements, 18 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for FBPCDS3001?
Auditori pulls the current release of FBPCDS3001 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for FBPCDS3001 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing FBPCDS3001 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of FBPCDS3001, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
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