TLIL0005 — Assess and confirm customer transport requirements

1 Assess customer requirements

• 1.1Customer service instructions and requirements are followed in accordance with workplace policies and procedures
• 1.2Customer requirements are assessed against transport capabilities
• 1.3Customer requirements are assessed against inventory, availability and transport requirements
• 1.4Specific transport modes and load characteristics are identified with customer
• 1.5Suggestions for improving service are discussed with customers

2 Determine transport requirements

• 2.1Applicable transportation modes are matched to customer geographic location
• 2.2Key characteristics of freight are determined, including load packaging requirements, specific load handling characteristics and quantities
• 2.3Regulatory and specific requirements for transport are identified, including chain of responsibility
• 2.4Specified transit times and routes are determined and agreed with stakeholders
• 2.5Agreed requirements are matched to workplace capability and operational focus
• 2.6Risk assessment of transport service is undertaken in accordance with workplace policies and procedures
• 2.7Transport arrangements are communicated to relevant stakeholders

3 Complete documentation

• 3.1Transport decisions and customer requirements are documented in accordance with workplace policies and procedures and within scope of authority
• 3.2Quotations are prepared and processed in accordance with workplace policies and procedures
• 3.3Documents are checked against legislation and workplace policies and procedures
• 3.4Completed documents are distributed, filed and retained in accordance with legislation and workplace policies and procedures

What does an assessment tool for TLIL0005 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for TLIL0005 needs to address all 33 unit components: 3 elements with 16 performance criteria, 10 performance evidence requirements, 7 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for TLIL0005?

Auditori pulls the current release of TLIL0005 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for TLIL0005 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing TLIL0005 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of TLIL0005, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.