SITTTVL011 — Provide specialist advice on cruises

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What an assessment for SITTTVL011 must cover

45 assessable components: 5 elements (22 performance criteria), 3 performance evidence and 16 knowledge evidence requirements, plus 4 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Source information on cruise operations and trends.

1.1Source information on cruise ship design and features.
1.2Research current and emerging product development and market trends for domestic and international cruises.
1.3Identify cruise industry regulatory issues that affect cruise operations and customer participation.

2 Develop knowledge of cruise destinations.

2.1Identify and access information sources for current and accurate information on domestic and international cruise regions and destinations.
2.2Source information on cruise lines and product diversity within regions and identify appeal for a diversity of customer types.
2.3Obtain information on key operational features of cruise destinations.
2.4Source information on features and appeal of key ports of call of cruise destinations.
2.5Obtain information on features of turnaround ports for cruise destinations.

3 Develop knowledge of cruise itineraries.

3.1Obtain and interpret information on cruise itineraries to meet different customer needs.
3.2Source information on features and benefits of shore excursion options for specific cruises.
3.3Identify shore excursions operated by cruise line or local agent and evaluate merits of each in meeting the needs of diverse customer types.
3.4Obtain and interpret information on pre- and post-cruise transportation, accommodation and touring options and packages.
3.5Interpret jargon or specifications in product information and accurately apply them to sales and booking activities.

4 Research aspects of on-board ship life.

4.1Identify features and benefits of on-board accommodation options, including location and categories.
4.2Seek information on food and beverage venues and options, including pre-purchased packages.
4.3Obtain information on facilities and services available on board.
4.4Evaluate on-board activities and entertainment options for different types of cruise customers.
4.5Anticipate customer questions and establish scope of information to service diverse customer types.

5 Provide information and advice on cruise options.

5.1Accurately identify the specific information and advice needs of the customer.
5.2Use information when selling to provide targeted advice on features and benefits of cruise products and destinations to promote a positive image of cruises and counter customer purchasing objections.
5.3Provide appropriate scope and depth of information to meet customer needs.
5.4Refer customers to current sources of health, safety, visa and regulatory information.

Performance evidence

obtain current, relevant and accurate information for at least four cruise products each in different cruise regions as listed in the knowledge evidence including: - itinerary and ports of call - cost and breakdowns - accommodation categories and locations - on-board features and facilities: - food and beverage - retail outlets - entertainment - availability of child and family activities - fitness, health, beauty and spa services - documents and visa requirements
provide tailored domestic or international cruise product information and advice to meet the requests of customers from at least three of the following different customer types: - singles - couples - families - groups - special interest - retirees
complete above activities within commercial time constraints and deadlines determined by the customer or the organisation.

Knowledge evidence

current and emerging product development and market trends for domestic and international cruises
basic aspects of cruise industry governance issues that affect customer participation: - passenger safety and security - environmental impact practices - health and sanitisation policies - medical facilities - operational safety practices - awareness of responsible conduct of gambling - awareness of responsible service of alcohol - security - waste management - general objectives and content of the Passenger Bill of Rights
sources of information on cruise products and destinations: - cruise line operators and the use of business development managers - local sales agents - distribution and marketing networks - government tourism authorities - social media
sources of information on current health and safety issues for cruise destinations: - travel warning advice issued for Australian travellers by the federal government - health advisory notices and vaccination information issued by local and international bodies - trade associations
sources of information on regulatory issues affecting customer participation in cruise destinations: - passport and visa requirements - customs, quarantine and border security requirements
major cruise operators and their product style, target market, major turnaround ports, main ports of call on cruise itineraries and major shore excursions for the main ports of call for the following geographical cruise regions: - the Americas - Europe - Australia, New Zealand, South Pacific and Antarctica - Asia and the Indian Ocean
responses to common reservations regarding purchasing cruise holidays: - cost - sea-sickness - safety and health
unique features of cruising as a type of holiday
concept of a cruise ship as a destination and an on-board experience
key characteristics of: - ocean cruises - river cruises - adventure, expedition and niche cruises
features and benefits of major types of on-board facilities and services: - accommodation locations and categories - food and beverage venues - retail outlets - facilities for people with special needs - fitness, health, beauty and spa services - entertainment activities - kid’s clubs and family activities - other activities
features of key ports of call
key maritime terminology, jargon and common abbreviations for cruise products: - accommodation types - on-board facilities and services - operational features of the itinerary - operational features of the ship - ship specifications
key operational features of cruises: - health and safety issues - regulatory issues - seasonality - visas
profile of different types of cruise passengers listed in the performance evidence and their cruise product preferences
how to interpret brochures and deck plans for: - accommodation and categories - entertainment facilities - key ship features.

Foundation skills

Oral communication skills: to obtain information on cruise operations, destinations and products; identify and qualify the information needs of customers; provide current and accurate advice to meet the destination and product preference needs of customers.
Numeracy skills: to interpret data on cruise products and services and their application to different customer needs.
Initiative and enterprise skills: to proactively seek cruise operation, product and destination information to assist with day-to-day sales functions.
Technology skills: to use a computer and keyboard; manipulate features of online information systems to search for information; use social media to source current information and communicate with customers.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing SITTTVL011

What does an assessment tool for SITTTVL011 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITTTVL011 needs to address all 45 unit components: 5 elements with 22 performance criteria, 3 performance evidence requirements, 16 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITTTVL011?

Auditori pulls the current release of SITTTVL011 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITTTVL011 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITTTVL011 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITTTVL011, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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