SITTTVL002 — Provide advice on international destinations

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What an assessment for SITTTVL002 must cover

30 assessable components: 3 elements (12 performance criteria), 4 performance evidence and 9 knowledge evidence requirements, plus 5 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Develop knowledge of international destinations.

1.1Identify and access information sources that provide current and accurate information on international destinations.
1.2Identify and obtain information on functional or operational features of the international destination that meet different customer needs.
1.3Obtain key information on social, cultural and geographical features and current health and safety features of the international destination.
1.4Record and store destination information for future use.

2 Update knowledge of international destinations.

2.1Use formal and informal research to update destination knowledge.
2.2Seek feedback from colleagues and customers on their experience with international destinations to gain first-hand information.
2.3Share updated information with colleagues.

3 Provide information and advice on specific international destinations.

3.1Identify the specific information and advice needs of the customer.
3.2Provide current and accurate destination information and advice.
3.3Provide an appropriate scope and depth of information to meet customer needs.
3.4Present information and advice in a clear format and style.
3.5Refer customers to current sources of health, safety and regulatory information.

Performance evidence

provide tailored information to meet the requests of at least three different customers of different customer types or demographics
for each of the above customers, provide current, relevant and accurate information on at least five different features of two different international tourism destinations
obtain above information by accessing at least three different information sources from the following: computerised reservations systems (CRS), global distribution systems (GDS), international government tourism authority information systems, internet, organisation-designed information systems, principal or supplier information
complete above activities within commercial time constraints and deadlines determined by the customer or organisation.

Knowledge evidence

formal and informal research methods: accessing and reading promotional information, accessing the internet, attending professional development activities, contact with other organisations, formal study, informal discussions with colleagues and customers, media
sources of information on regions and destinations and types of product offered
sources of information on current health and safety issues for international destinations: government issued travel warning advice for Australian travellers, health advisory notices and vaccination information issued by local and international bodies, safety advisory information issued by police authorities and emergency service authorities
sources of information on regulatory issues for international destinations: passport and visa requirements, travel restrictions for destinations
international destinations including coverage of all seven continents, and the major regions and destinations therein
features of international destinations: areas of environmental, social or cultural significance or sensitivity, currency information, facilities for customers with special needs, local customs, local economy, local facilities, major gateways for and transport networks within the region and destination, airports, cruise ports, tourist attractions, unique regional features
sources of information for specific information relating to international travel destinations: key information on geographical features of the destination, key information on cultural and related features of the destination, key information on socioeconomic features of the destination
formats and inclusions used to present information to customers, and styles that cater for those with special needs
different procedures for storing destination information.

Foundation skills

Reading skills: interpret information on destinations as well as sometimes complex information about specific health, safety and regulatory issues for international destinations.
Writing skills: prepare basic summaries of information.
Oral communication skills: listen to and note specific customer needs, providing a verbal summary of information in response.
Learning skills: locate key information relevant to work requirements.
Technology skills: use a computer and keyboard; manipulate features of online information systems to search for information.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing SITTTVL002

What does an assessment tool for SITTTVL002 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITTTVL002 needs to address all 30 unit components: 3 elements with 12 performance criteria, 4 performance evidence requirements, 9 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITTTVL002?

Auditori pulls the current release of SITTTVL002 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITTTVL002 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITTTVL002 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITTTVL002, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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