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SITTTVL007 — Use a computerised reservations or operations system

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What an assessment for SITTTVL007 must cover

74 assessable components: 4 elements (15 performance criteria), 11 performance evidence and 42 knowledge evidence requirements, plus 6 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Access and manipulate system information.

  • 1.1Access and interpret system displays.
  • 1.2Use system features to access information required to administer reservations.

2 Use computer system features to create and administer reservations.

  • 2.1Check availability of required product or service according to system functions.
  • 2.2Create new reservations containing accurate customer details.
  • 2.3Input customer details in the format required by the system.
  • 2.4Retrieve bookings using the format required by the system.
  • 2.5Make and save accurate updates and amendments to reservations.
  • 2.6Reinstate, duplicate or split reservations as required.
  • 2.7Save, print and file required reservation details.

3 Send and receive communications.

  • 3.1Create and process accurate communications to industry colleagues using system functions.
  • 3.2Access and interpret communications from industry colleagues.

4 Administer sales and operations functions using the system.

  • 4.1Use system capabilities to manage the particular sales or operational need.
  • 4.2Use system capabilities to manage required accounting processes for reservations.
  • 4.3Produce reports to meet sales and operational needs.
  • 4.4Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.

Performance evidence

  • operate a computerised reservations or operations system to create and administer at least five of the product or service reservations or operations from the following:
  • accessing and providing product information
  • checking availability of a product or service
  • booking a supplier service for a customer
  • constructing airfares
  • issuing air tickets or customer documentation
  • preparing a quotation
  • selling a product to the customer
  • updating a customer reservation
  • use the full range of system features when completing each of the above activities
  • complete above activities within commercial time constraints and deadlines determined by the customer or the organisation.

Knowledge evidence

  • role of computerised reservations and operations systems
  • computerised reservations and operations systems:
  • organisation-specific computerised reservations or operations system
  • industry-wide systems used when booking supplier services:
  • computerised reservations systems (CRS)
  • global distribution systems (GDS)
  • types of reservations:
  • accommodation
  • airlines
  • attractions
  • cruise operators
  • holiday parks and resorts
  • outbound tour wholesalers
  • vehicle rental companies
  • inbound tour operators
  • types of customers for whom reservations are made, including customers with special needs
  • reservations and operations system:
  • sales, operational and accounting functions that can be controlled by the system
  • system codes for and requirements to enter and exit a system
  • reservation and operational jargon and entries, encodes and decodes
  • mandatory fields
  • specific formatted entries
  • system requirements for:
  • confirming, storing and retrieving reservations or operational data
  • amending and cancelling reservations
  • sending and receiving messages
  • use of system-created deadlines for payments and issuing documents
  • reports required for product or service reservations or operations specified in performance evidence
  • updates and amendments made through computerised reservations or operations systems:
  • adding additional customers
  • cancelling a booking
  • changing an itinerary by adding or deleting products or services
  • changing customer names
  • cross-referencing multiple bookings
  • duplicating a booking
  • entering:
  • invoicing details
  • payment details
  • ticketing or voucher details
  • reinstating a booking
  • splitting an existing reservation
  • accounting processes for which computerised reservation or operations systems are used.

Foundation skills

  • Reading skills: interpret system codes, abbreviations and complex product information controlled by the system.
  • Writing skills: create accurate and succinct notes for special requests or operational details.
  • Numeracy skills: interpret statistical data within various reports.
  • Problem-solving skills: identify, report or resolve system failures and inaccurate product information.
  • Planning and organising skills: meet system-created deadlines for payments and issuing documents.
  • Technology skills: use a computer and keyboard; use capabilities and functions of a reservations or operations system.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing SITTTVL007

What does an assessment tool for SITTTVL007 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITTTVL007 needs to address all 74 unit components: 4 elements with 15 performance criteria, 11 performance evidence requirements, 42 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITTTVL007?

Auditori pulls the current release of SITTTVL007 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITTTVL007 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITTTVL007 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITTTVL007, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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