SITTGDE015 — Provide arrival and departure assistance

1 Conduct arrival transfers for groups or individuals.

• 1.1Check customer arrival information, and take action to deal with alterations or delays.
• 1.2Confirm transport details with transport supplier.
• 1.3Use identification techniques so customers can locate the guide at the transport terminal.
• 1.4Make safe and appropriate use of terminal facilities.
• 1.5Record arrivals, no-shows and other comments on relevant documentation.
• 1.6Establish and monitor baggage arrangements prior to customer arrival.
• 1.7Ensure correct number of baggage pieces and passengers are transported following check-in procedures.
• 1.8Follow established procedures for lost baggage.

2 Deliver arrival information to customers.

• 2.1Greet customers in a manner that encourages a positive response towards the guide, company, region and Australia in general.
• 2.2Provide customers with information and advice to introduce them to the local area.

3 Check-in groups and individuals at accommodation.

• 3.1Brief customers on accommodation check-in procedures.
• 3.2Offer assistance with accommodation check-in or facilitate check-in on behalf of customers.
• 3.3Liaise with accommodation staff during check-in to minimise any communication difficulties.

4 Conduct departure transfers for groups and individuals.

• 4.1Verify departure details in advance of transfer and take action to respond to variations.
• 4.2Organise customer departure to minimise disruption and take account of safety issues.
• 4.3Check details of departing passengers and ensure all are accounted for.
• 4.4Check baggage prior to departure using procedures that ensure no items are left behind.
• 4.5Advise customers to check belongings prior to departure.
• 4.6Advise customers on transport terminal departure procedures, including safety requirements.
• 4.7Obtain feedback on products and services from customers and relay information to relevant people.
• 4.8Offer assistance with transport check-in or facilitate check-in on behalf of customers.

What does an assessment tool for SITTGDE015 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITTGDE015 needs to address all 40 unit components: 4 elements with 21 performance criteria, 3 performance evidence requirements, 10 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITTGDE015?

Auditori pulls the current release of SITTGDE015 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITTGDE015 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITTGDE015 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITTGDE015, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.