SITTGDE014 — Work as a guide

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What an assessment for SITTGDE014 must cover

36 assessable components: 4 elements (16 performance criteria), 3 performance evidence and 11 knowledge evidence requirements, plus 6 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Plan guiding activity.

1.1Identify key guide information sources and contacts.
1.2Review required roles and responsibilities for prospective guiding activity.
1.3Plan resource, labour and logistical aspects of the guiding activity.
1.4Use industry knowledge and guide networks to enhance the quality of guiding services provided to customers.

2 Communicate with tourism industry operators.

2.1Liaise with internal and external stakeholders to organise all aspects of the guiding activity.
2.2Negotiate with tourism industry operators to achieve mutual understanding and agree on details relevant to guiding activities.
2.3Provide accurate information and explanations about customer requirements and special requests.
2.4Identify nature and key facts of operational problems and provide appropriate solutions in consultation with tourism operator.

3 Guide tours or activities.

3.1Conduct guiding activities according to legal, industry and safety requirements.
3.2Actively participate in risk assessment as an integral part of work activities.
3.3Take account of ethical considerations for particular contexts.
3.4Support sustainable work practices.

4 Develop guiding skills and knowledge.

4.1Identify and use opportunities to update knowledge and skills required by guides.
4.2Maintain knowledge of technologies used by guides.
4.3Identify and access sources of guide support when required.
4.4Share knowledge with colleagues to enhance quality of service provided to customers.

Performance evidence

plan and conduct three guiding activities with different customers or groups which involve: - liaising with one or more tourism industry operators - identifying potential operational problems and appropriate solutions - incorporating client requirements and special requests
undertake a full risk assessment for each of the above guiding activities that: - identifies inherent risks - identifies hazards - reports on hazards and risks
meet legal, ethical, safety and sustainability requirements in the planning of each of the above guiding activities.

Knowledge evidence

interrelationship between tour operations and wholesaling sectors and the role of guiding in the tourism industry
cultural considerations in dealing with industry colleagues, customers, suppliers and local communities
roles and responsibilities for guides, and the specific roles of each of these types of guides: - day tour guide - extended tour guide - hospitality desk guide - city host - driver guide - meet and greet guide - site guide - tour manager
roles and services provided to guides by peak guiding bodies and industry associations to assist in developing guiding knowledge
industry and legal compliance requirements that affect guiding operations: - consumer protection law - national, state/territory and local licensing and industry accreditation requirements for guides - contents of various guiding codes of conduct or practice and the impacts of non-compliance - public liability and the guide’s duty of care - environmental laws - permit requirements for operating in protected areas - work health and safety
different types of technologies and their uses in tour guiding
opportunities to update own knowledge as a guide
tourism operators that work in collaboration with guides: - inbound tour operators - other guides - retail outlets - suppliers of tourism products or services that are components of the touring itinerary
safety issues that affect guiding operations in particular contexts, including customer safety in different environments
ethical considerations for guides: - industry codes of conduct - cultural considerations - dealings with local communities - dealings with Australian Indigenous communities - provision of services as promoted or confirmed - relationships with industry colleagues, customers and suppliers - avoiding unconscionable conduct
sustainable work practice considerations for: - business sustainability - environmental sustainability - social impact.

Foundation skills

Reading skills: read and interpret industry codes of practice and regulations.
Writing skills: complete risk assessment documentation.
Oral communication skills: liaise with internal and external stakeholders and customers when carrying out job tasks.
Problem-solving skills: evaluate legal, ethical, safety and sustainability issues and requirements for guiding activities; make decisions on appropriate behaviours and actions.
Initiative and enterprise skills: make contingency plans when required, to deal with unexpected circumstances.
Teamwork skills: work effectively with industry operators.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing SITTGDE014

What does an assessment tool for SITTGDE014 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITTGDE014 needs to address all 36 unit components: 4 elements with 16 performance criteria, 3 performance evidence requirements, 11 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITTGDE014?

Auditori pulls the current release of SITTGDE014 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITTGDE014 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITTGDE014 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITTGDE014, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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