SIRCPPA005 — Assist customers with cough and cold relief products

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What an assessment for SIRCPPA005 must cover

32 assessable components: 4 elements (16 performance criteria), 5 performance evidence and 9 knowledge evidence requirements, plus 2 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Collect information about customer cough and cold relief needs.

1.1Approach and question customer according to pharmacy protocol.
1.2Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.
1.3Determine customer satisfaction with products previously used.
1.4Identify any other health conditions and prescribed medications.
1.5Follow pharmacy procedures to respect and protect customer privacy.

2 Assess customer information and determine need for referral.

2.1Recognise and act on information that requires referral to the pharmacist.
2.2Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).
2.3Provide clear summary of customer information to pharmacist when referral is required.
2.4Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

3 Provide product, self-care and lifestyle information.

3.1Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.
3.2Identify and use opportunities to suggest additional products relevant to customer needs.
3.3Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use.
3.4Offer current and accurate information on related lifestyle and self-care practices.

4 Maintain and develop knowledge of cough and cold relief products.

4.1Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.
4.2Check regularly for new additions or changes to range.
4.3Use product information to update knowledge of product application and directions for use.

Performance evidence

recognise and respond appropriately to three product or symptom based requests for cough and cold relief products that require referral
suggest suitable cough and cold relief medicines or products for six customers presenting with different needs that individually or cumulatively include the need for: • analgesics • cough expectorant • cough suppressant • antihistamines • decongestants • products in different forms
provide directions for product use and other information on lifestyle and self-care practices for each of the above customers
recommend as appropriate to customer needs, across the product suite, a mix of: • unscheduled medicines and products • Pharmacy Medicines (S2)
respond to the needs of each of the following customer types: • adults of both genders • the elderly • children

Knowledge evidence

common conditions and symptoms for which cough and cold relief medicines and products are used
common lifestyle risk factors that can contribute to coughs and colds and methods of self-care
key terminology, jargon and common abbreviations for: • cough and cold health conditions • medicines and products used to relieve symptoms
overview of pharmacy range of cough and cold relief products; Pharmacy Medicines (S2) and unscheduled medicines and products: • location • which products in the range are Pharmacist Only Medicines (S3)
different types of commonly requested products, their use, their side effects and interactions that may contraindicate their use: • analgesics • cough expectorant • cough suppressant • antihistamines • decongestants
products in different forms: • capsules and tablets • inhalants • liquid • lozenges and capsules • nasal sprays and drops • ointments and rubs
features and uses of aids and equipment used with cough and cold relief medicines and products
recognised and credible sources and format of product, lifestyle and self-care information: • manufacturer product support materials: - Consumer Medicines Information (CMI) - product leaflets, brochures, booklets • internet sites • health-care fact sheets • medicines databases • pharmacy manuals • reputable health education internet sites • government and not-for profit organisations
organisational procedures for supplying cough and cold relief medicines

Foundation skills

Numeracy skills: calculate dosage and quantity requirements.
Technology skills: use online information systems to search for information.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing SIRCPPA005

What does an assessment tool for SIRCPPA005 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SIRCPPA005 needs to address all 32 unit components: 4 elements with 16 performance criteria, 5 performance evidence requirements, 9 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SIRCPPA005?

Auditori pulls the current release of SIRCPPA005 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SIRCPPA005 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SIRCPPA005 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SIRCPPA005, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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