SIRCPPA004 — Assist customers with oral care products

1 Collect information about customer health care needs.

• 1.1Approach and question customer according to pharmacy protocol.
• 1.2Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.
• 1.3Determine customer satisfaction with products previously used.
• 1.4Identify any other health conditions and prescribed medications.
• 1.5Follow pharmacy procedures to respect and protect customer privacy.

2 Assess customer information and determine need for referral.

• 2.1Recognise and act on information that requires referral to the pharmacist.
• 2.2Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).
• 2.3Provide clear summary of customer information to pharmacist when referral is required.
• 2.4Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

3 Provide product, self-care and lifestyle information.

• 3.1Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.
• 3.2Identify and use opportunities to suggest additional products relevant to customer needs.
• 3.3Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use.
• 3.4Offer current and accurate information on related lifestyle and self-care practices.

4 Maintain and develop knowledge of oral care products.

• 4.1Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.
• 4.2Check regularly for new additions or changes to range.
• 4.3Use product information to update knowledge of product application and directions for use.

What does an assessment tool for SIRCPPA004 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SIRCPPA004 needs to address all 31 unit components: 4 elements with 16 performance criteria, 5 performance evidence requirements, 8 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SIRCPPA004?

Auditori pulls the current release of SIRCPPA004 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SIRCPPA004 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SIRCPPA004 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SIRCPPA004, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.