SFLSOP002Work effectively in the floristry industry

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What an assessment for SFLSOP002 must cover

33 assessable components: 4 elements (18 performance criteria), 4 performance evidence and 8 knowledge evidence requirements, plus 3 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Source and use information on employment rights and responsibilities.

  • 1.1Identify and access current information sources on employee and employer rights and responsibilities.
  • 1.2Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.
  • 1.3Source and interpret information on national employment standards and specific employment arrangements for current role.
  • 1.4Comply with all employment requirements.

2 Work within organisational requirements.

  • 2.1Interpret and comply with key employment policies to support organisational culture.
  • 2.2Seek advice from supervisors and managers to ensure understanding of organisational requirements.
  • 2.3Interpret staff rosters and provide notice of availability according to organisational procedures.
  • 2.4Use designated lines of communication and reporting.

3 Use effective work habits.

  • 3.1Plan and organise daily work activities within scope of responsibility.
  • 3.2Act promptly on instructions, information and follow procedures relevant to the task.
  • 3.3Seek advice and direction from appropriate staff to clarify workplace instruction and information.
  • 3.4Prioritise and complete competing tasks within designated timeframes.

4 Work in a team.

  • 4.1Cooperatively participate in work-team tasks and goals.
  • 4.2Work within own role boundaries and recognise roles and responsibilities of other staff.
  • 4.3Seek assistance from team members, supervisors and managers when required.
  • 4.4Offer assistance proactively, and respond to requests for assistance to maximise efficiency and quality of daily work-team outcomes.
  • 4.5Encourage, acknowledge and act on constructive feedback provided by team members.
  • 4.6Recognise, respect and accommodate cultural differences within the team.

Performance evidence

  • access and interpret information about employment rights and responsibilities from these sources: - employer associations - Fair Work Commission - Fair Work Ombudsman - state and territory government boards and commissions for anti-discrimination and equal employment opportunity - staff handbooks - trade unions
  • source information on this range of employee and employer workplace rights and responsibilities: - Fair Work Act 2009: minimum workplace entitlements provided by the National Employment Standards (NES) - relevant state or territory anti-discrimination or equal employment opportunity law: - harassment provisions: types of discrimination and harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law - equal employment opportunity (EEO) provisions: rights of employees and responsibilities of employers to make merit based employment decisions - role of relevant state or territory board or commission in managing complaints - industrial awards for floristry employees
  • access and interpret this range of organisational policies and procedures that relate to general work practices: - accepting, declining and amending rostered hours - personal and carer’s leave - counselling and discipline - grievances - equal employment opportunity - discrimination and harassment - terms and conditions of employment
  • plan and organise daily work activities and work effectively as a team member across four three hour work, training or assessment periods which must be used to combine assessment of this unit with SFLSOP or SFLDEC coded units.

Knowledge evidence

  • sources of information on employment rights and responsibilities as specified in the performance evidence
  • basic aspects of employment related laws covering rights and responsibilities of employees and employers as specified in the performance evidence
  • basic aspects of industrial awards for floristry employees
  • primary functions of trade unions for floristry employees
  • organisational policies and procedures that relate to general work practices as specified in the performance evidence
  • typical terms and conditions of employment for floristry businesses
  • general role boundaries and responsibilities for key floristry industry staff: - floristry assistants - florists and senior florists - supervisors and managers within retail floristry shops, studios and online businesses
  • basic principles of positive teamwork.

Foundation skills

  • Reading skills: interpret detailed organisational policies and procedures; interpret unfamiliar plain English documents which describe workplace laws, rights and responsibilities.
  • Oral communication skills: ask open and closed probe questions and actively listen to clarify workplace instruction, team needs and policies and procedures.
  • Technology skills: use a computer and keyboard and the Internet to search for information.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing SFLSOP002

What does an assessment tool for SFLSOP002 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SFLSOP002 needs to address all 33 unit components: 4 elements with 18 performance criteria, 4 performance evidence requirements, 8 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SFLSOP002?

Auditori pulls the current release of SFLSOP002 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SFLSOP002 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SFLSOP002 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SFLSOP002, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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