PSPGEN122 — Give and receive workplace feedback

1 Seek and act on workplace feedback.

• 1.1Seek feedback on performance and workplace issues from others.
• 1.2Discuss feedback, asking questions to clarify understanding, and listening actively to ensure understanding of the issues and any constructive suggestions.
• 1.3Implement suggestions for improvements in accordance with organisational policies and procedures.

2 Provide informal feedback in the workplace.

• 2.1Gather evidence from relevant sources to provide feedback in the workplace.
• 2.2Provide workplace feedback in a manner that shows respect for the individual(s) receiving the feedback.
• 2.3Evaluate performance of self and others
• 2.4Confirm evaluations and recognise performance with workgroup members.
• 2.5Plan and implement strategies for continuous improvement in consultation with the workgroup.

3 Provide formal feedback in line with organisational procedures.

• 3.1Identify and clarify standards and criteria for feedback.
• 3.2Gather evidence from relevant sources.
• 3.3Prepare and deliver written or verbal feedback to address required criteria and purpose.
• 3.4Consider opinions and ideas where others disagree with feedback provided and amend or support feedback in line with organisational procedures.
• 3.5Negotiate and agree on actions or follow up resulting from formal feedback.
• 3.6Report where agreement cannot be reached and take further action if necessary.

What does an assessment tool for PSPGEN122 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for PSPGEN122 needs to address all 29 unit components: 3 elements with 14 performance criteria, 7 performance evidence requirements, 8 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for PSPGEN122?

Auditori pulls the current release of PSPGEN122 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for PSPGEN122 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing PSPGEN122 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of PSPGEN122, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.