PSPGEN096 — Use workplace communication strategies

1 Respond to enquiries.

• 1.1Provide responses to enquiries received from internal and external clients according to organisation policy and procedures.
• 1.2Use active listening techniques to understand the enquiry.
• 1.3Ask questions to clarify aspects of the enquiry which are not clear.
• 1.4Use oral communication skills to prevent, defuse and resolve conflict situations.

2 Receive and give instructions and directions.

• 2.1Receive, clarify, assess and act upon directions in accordance with relevant procedures.
• 2.2Convey instructions and directions clearly and confirm these with the recipient.
• 2.3Provide feedback in accordance with organisational processes and protocols.

3 Participate in meetings.

• 3.1Prepare for meetings by reviewing the agenda and other related documents.
• 3.2Provide input during meeting in accordance with meeting protocol and objectives.
• 3.3Use verbal and non-verbal communication that demonstrates respect for individual differences and builds trust to enhance relationships and meeting outcomes.

4 Make presentations within the workgroup.

• 4.1Prepare and deliver a work-related presentation that is relevant to the audience.
• 4.2Use required resources or aids to enhance the presentation.
• 4.3Use strategies that engage the listeners.

5 Develop personal development practices.

• 5.1Seek and act upon feedback to improve future performance.
• 5.2Reflect on personal performance and identify opportunities for personal professional development within the organisation.

What does an assessment tool for PSPGEN096 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for PSPGEN096 needs to address all 32 unit components: 5 elements with 15 performance criteria, 6 performance evidence requirements, 9 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for PSPGEN096?

Auditori pulls the current release of PSPGEN096 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for PSPGEN096 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing PSPGEN096 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of PSPGEN096, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.