PSPGEN089 — Address client needs

1 Assist clients to articulate needs

• 1.1Explore, specify and agree on client needs.
• 1.2Match available services or products to client needs.
• 1.3Advise clients of options and explain in a manner suited to client requirements.
• 1.4Assist clients to evaluate options to satisfy their needs.
• 1.5Communicate to clients their rights and responsibilities in relation to the service or product.

2 Satisfy client needs

• 2.1Determine preferred service or product and prioritise for action.
• 2.2Develop and deliver customised solutions within limits of own authority.
• 2.3Assess limitations in addressing customer needs and explain why a service or product cannot be provided.
• 2.4Recommend an alternative to clients and if none is available, explain further actions that can be taken.

3 Exercise judgment to resolve client service issues

• 3.1Identify potential difficulties in client service delivery and their impacts on the client and the organisation.
• 3.2Explain options for resolution within limits of own authority.
• 3.3Propose viable options and address issues.
• 3.4Refer matters in accordance with organisational policies and procedures where a solution cannot be found.

What does an assessment tool for PSPGEN089 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for PSPGEN089 needs to address all 21 unit components: 3 elements with 13 performance criteria, 2 performance evidence requirements, 6 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for PSPGEN089?

Auditori pulls the current release of PSPGEN089 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for PSPGEN089 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing PSPGEN089 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of PSPGEN089, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.