PSPGEN120 — Provide strategic direction

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What an assessment for PSPGEN120 must cover

35 assessable components: 3 elements (17 performance criteria), 7 performance evidence and 11 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Analyse factors in the operating environment.

1.1Analyse organisational purpose and direction within the overall government strategy, and its integration with other government service providers, with a view to determining key factors and issues.
1.2Analyse organisational culture, values and strategic priorities with a view to determining key factors and issues.
1.3Monitor and analyse internal and external factors likely to impact on the organisation.
1.4Explore best practice models related to the nature of the core business of the organisation.
1.5Identify and analyse client needs and preferences.
1.6Identify and analyse legislation and organisational policies and procedures that may impact upon organisational operations.

2 Develop and coordinate a strategy for determining strategic priorities.

2.1Consult with key stakeholders.
2.2Find constructive solutions where stakeholders are in conflict.
2.3Use analysis and evaluation of information to identify strategic options for prioritisation.
2.4Undertake benchmarking with other organisations or best practice standards to inform development of strategic priorities.
2.5Consider priorities of other government service providers to ensure duplication is avoided and services are integrated for the benefit of clients.

3 Formulate and communicate strategic priorities.

3.1Develop strategic priorities that support overall government strategy.
3.2Develop strategic priorities that embody organisational values, beliefs and philosophies.
3.3Use strategic priorities to draw together and reflect the suggestions and interests of stakeholders.
3.4Develop strategic priorities that embody a shared vision for the future and set out objectives that encourage staff to be creative and innovative in their approach to attaining objectives.
3.5Communicate strategic priorities to stakeholders.
3.6Monitor implementation to ensure strategic priorities are addressed through related business unit and individual objectives.

Performance evidence

delegate work
counsel and resolve conflict in a team
use team building strategies
use facilitation, negotiation and consultation requiring exchanges of complex oral information
use consensual decision-making skills
on at least two occasions: explain complex ideas to different audiences
on at least two occasions: interpret and explain complex, formal documents and assist others to apply them in the workplace

Knowledge evidence

organisational goals, policies and procedures
the relationship between effective human resource functions and the attainment of business unit objectives
human resource policies and practices
environmental and sustainability practices
emotional intelligence principles and strategies, including those related to: maintaining composure when challenges arise, perceiving the emotional motivators that drive individuals and groups in the workplace, and engaging those motivators, where appropriate, to optimise organisational performance
principles of equity and inclusion and inclusive work practices
group processes and facilitation techniques
team building strategies
organisational career and human resource development strategies, programs and plans
conflict resolution strategies
jurisdictional legislation applicable to management and human resource management functions

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing PSPGEN120

What does an assessment tool for PSPGEN120 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for PSPGEN120 needs to address all 35 unit components: 3 elements with 17 performance criteria, 7 performance evidence requirements, 11 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for PSPGEN120?

Auditori pulls the current release of PSPGEN120 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for PSPGEN120 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing PSPGEN120 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of PSPGEN120, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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