PSPGEN102 — Persuade and influence opinion

1 Prepare for high-level communication.

• 1.1Clarify communication objectives, confirm those to be present and identify communication mode.
• 1.2Anticipate likely attitudes of, and positions to be taken by, those present on the matters under discussion.
• 1.3Consider communication styles of those to be present and assess their effect on tone and likely progress of the discussion.
• 1.4Undertake critical self-evaluation of communication strengths and vulnerabilities and compare with other participants in the planned discussions.
• 1.5Research and organise subject matter, identify key messages and plan tactics to use personal strengths and maximise outcomes.

2 Critically analyse and respond to opinions.

• 2.1Listen to others critically and responsively to evaluate complex levels of meaning in spoken communication and to identify bias or unsupported argument.
• 2.2Note tone, style, non-verbal elements and points of view of speakers and consider their use in influencing and affecting particular outcomes.
• 2.3Analyse reaction to speakers and their point of view to identify and manage emotional triggers and maintain objectivity.
• 2.4Welcome opposing or challenging views and examine them for their value in achieving the same ends.
• 2.5Examine communication for subtext, significant inclusions and exclusions, values, attitudes and assumptions.
• 2.6Explore complex concepts and ideas to clarify understanding, and to challenge and justify interpretations based on underlying assumptions, beliefs and values.

3 Persuade and influence others.

• 3.1Choose a communication approach to maximise effect with the given audience.
• 3.2Assert sustained points of view with determination and conviction.
• 3.3Modify content and approach when speaking to an unresponsive audience, and handle diversions and unexpected questions confidently.
• 3.4Use a variety of verbal and non-verbal behaviour to explain abstract ideas and expand on complex issues.
• 3.5Respond to complex questions and arguments with reasoned explanation.
• 3.6Handle disagreements or conflicting personalities objectively and negotiate agreements where possible, concluding with positive summaries of achievement.

4 Reflect on and hone communication strategies.

• 4.1Seek feedback from others, assess outcomes and analyse underlying interactions and motivations.
• 4.2Analyse own behaviours and reactions to others to identify opportunities to improve own skills
• 4.3Articulate and use lessons learnt to underpin future interactions.
• 4.4Develop and practise sophisticated language structures and features that influence audiences.
• 4.5Explore and practise creative and innovative communication strategies for workplace applications.

What does an assessment tool for PSPGEN102 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for PSPGEN102 needs to address all 33 unit components: 4 elements with 22 performance criteria, 3 performance evidence requirements, 7 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for PSPGEN102?

Auditori pulls the current release of PSPGEN102 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for PSPGEN102 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing PSPGEN102 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of PSPGEN102, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.