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ICTSAS602 — Implement change management processes

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What an assessment for ICTSAS602 must cover

38 assessable components: 4 elements (18 performance criteria), 4 performance evidence and 7 knowledge evidence requirements, plus 9 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Plan ICT system changes

  • 1.1Determine and document organisational change procedures and conventions according to organisational requirement, policies and procedures
  • 1.2Identify required personnel responsible for change management policy and procedures
  • 1.3Evaluate current ICT system to determine changing user or business patterns
  • 1.4Develop and document ICT change management plan according to organisational requirements
  • 1.5Submit document to required personnel, seek and respond to feedback

2 Identify technology system change needs

  • 2.1Determine industry standard ICT benchmarks
  • 2.2Compare identified needs against performance benchmarks and identify and document required changes
  • 2.3Determine and document required changes and determine impact
  • 2.4Submit document to required personnel, seek and respond to feedback

3 Implement change

  • 3.1Determine and document change schedule
  • 3.2Implement change management plan according to organisational policies and procedures
  • 3.3Identify and document new performance benchmarks
  • 3.4Determine and document required changes and implementation requirements
  • 3.5Submit document to required personnel, seek and respond to feedback

4 Monitor and review implementation

  • 4.1Measure change performance against new benchmarks
  • 4.2Submit performance results to stakeholders
  • 4.3Obtain sign-off on changes
  • 4.4Provide appropriate documentation and reporting

Performance evidence

  • identify and plan Information and Communications Technology (ICT) system changes on at least one occasion.
  • implement, monitor and review ICT system changes, including: applying guidelines and policies to the change management process
  • maintaining required version control
  • maintaining compliance with existing accessibility and other policies.

Knowledge evidence

  • major change management principles
  • functions and features of industry standard information technology systems
  • internet and internetworking architecture
  • principles and structure of performance benchmarking
  • server access security procedures and general security issues relating to required operating system
  • industry standard methods of communicating change to stakeholders
  • organisation’s policies and procedures that may impact on implementing change management tasks.

Foundation skills

  • Learning: Takes a lead role in the development and facilitation of change management in an ICT environment
  • Numeracy: Uses mathematical equations to calculate and compare numerical data against benchmarks and to plan and organise schedules
  • Oral communication: Uses listening, questioning and presenting techniques to confirm information and promote changes using appropriate industry language
  • Reading: Interprets and analyses a range of textual information and numerical data from a range of technical sources to determine necessary actions
  • Writing: Prepares documentation detailing required changes, procedures and implementation according to organisational requirements using required language
  • Teamwork: Uses a variety of relevant communication tools and strategies in building and maintaining effective working relationships
  • Planning and organising: Plans strategic priorities and outcomes within a flexible, efficient and effective context in a diverse environment exposed to competing demands
  • Problem solving: Analyses and understands context of information and uses it to develop solutions to given problems
  • Technology: Uses digital technologies to manage business operations and actively investigates new technologies for strategic and operational purposes

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing ICTSAS602

What does an assessment tool for ICTSAS602 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for ICTSAS602 needs to address all 38 unit components: 4 elements with 18 performance criteria, 4 performance evidence requirements, 7 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for ICTSAS602?

Auditori pulls the current release of ICTSAS602 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for ICTSAS602 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing ICTSAS602 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of ICTSAS602, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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