ICTSAS216 — Maintain ICT equipment and replace consumables

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What an assessment for ICTSAS216 must cover

32 assessable components: 4 elements (14 performance criteria), 7 performance evidence and 4 knowledge evidence requirements, plus 7 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Access cleaning supplies and clean equipment

1.1Access and verify cleaning supplies for usability on selected equipment with required personnel
1.2Clean equipment according to manufacturer specifications, organisational manuals and work health and safety (WHS) principles and guidelines

2 Replace and manage ICT equipment

2.1Access consumables from storage points and record usage according to organisational procedures
2.2Replace consumables and log action according to organisational procedures
2.3Dispose of consumables following environmental guidelines
2.4Test replaced consumables according to organisational procedures

3 Maintain ICT equipment

3.1Identify and access ICT equipment according to maintenance guidelines
3.2Maintain ICT equipment according to organisational procedures and manufacturer specifications
3.3Document equipment information and maintenance procedures performed according to organisational procedures
3.4Test equipment according to organisational procedures

4 Finalise maintenance activities

4.1Plan maintenance schedule according to business needs to prevent interruption of business activities during maintenance procedures
4.2Store unused consumables and ICT equipment according to manufacturer specifications and organisational procedures
4.3Save and file maintenance documentation according to organisational procedures
4.4Report and confirm work activity and outcomes with required personnel

Performance evidence

perform maintenance procedures on two different pieces of basic ICT equipment,
replace and dispose of a consumable item from basic ICT equipment on at least one occasion.
clean equipment following manufacturer specifications, organisation and WHS policy and procedures
access, replace and dispose of consumables according to regulations and organisational policy
test and maintain consumables and ICT equipment
store unused consumables and ICT equipment
document, record, log and store documentation of maintenance activities and confirm with required personnel.

Knowledge evidence

organisational procedures including: consumables replacement information logs, consumables storage, consumables testing, ICT equipment maintenance documentation and filing procedures, storage and retrieval of information procedures, equipment and chemical storage, control and disposal procedures
industry standard hardware and software and manufacturer maintenance guides
work health and safety procedures, principles and responsibilities that may be used in the process of maintaining ICT equipment and replacing consumables
environmental guidelines that may be used in the storage and disposal of ICT equipment.

Foundation skills

Reading: Integrates and evaluates a range of textual information to maintain effective methods and standards
Writing: Accurately records and completes documentation according to organisational formats and procedures
Oral Communication: Uses listening and questioning techniques to clarify schedules while maintaining business standards
Numeracy: Recognises and applies familiar measurements relating to time durations
Self-management: Interprets roles and responsibilities for task and makes basic decisions on work completion parameters in accordance with organisational procedures, WHS and environmental guidelines • Plans and implements routine tasks
Problem solving: Makes low-impact decisions within familiar situations, based on a range of predefined or routine solutions, and evaluates the effectiveness of the outcome
Technology: Interprets the purposes, specific functions and key features of common digital systems and tools, and operates them effectively to complete routine tasks

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing ICTSAS216

What does an assessment tool for ICTSAS216 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for ICTSAS216 needs to address all 32 unit components: 4 elements with 14 performance criteria, 7 performance evidence requirements, 4 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for ICTSAS216?

Auditori pulls the current release of ICTSAS216 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for ICTSAS216 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing ICTSAS216 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of ICTSAS216, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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