ICTSAS441 — Support ICT system software

1 Access and maintain ICT system software

• 1.1Access ICT system software according to organisational procedures
• 1.2Evaluate ICT system effectiveness against organisational requirements and benchmarks and determine if maintenance activities should be commenced
• 1.3Identify peak periods and performance problems
• 1.4Monitor ICT system data levels
• 1.5Troubleshoot ICT system with required ICT system tools as needed
• 1.6Monitor and retune ICT system

2 Set up and manage ICT system files

• 2.1Access ICT system files
• 2.2Evaluate ICT system requirements and monitor appropriateness of file and folder structures
• 2.3Create required administration file and folder structures
• 2.4Set up security and access and sharing of file system according to ICT system requirements
• 2.5Test file system and confirm required access to user groups
• 2.6Write logon scripts and custom utilities and programs according to organisational guidelines
• 2.7Document file system created according to organisational guidelines

3 Monitor and manage ICT system usage and security

• 3.1Monitor user access against user access levels
• 3.2Review user and data security requirements
• 3.3Identify virus protection requirements of network according organisational requirements
• 3.4Scan ICT system for viruses and remove detected viruses
• 3.5Determine data exposure risks and formulate required prevention and recovery processes
• 3.6Implement backup and to restore services system
• 3.7Document disaster recovery procedures according to organisational requirements

4 Carry out ICT system backup and restore ICT system backup

• 4.1Confirm backup schedule meets organisational requirements
• 4.2Complete ICT system backup according to organisational, scheduling and system requirements
• 4.3Provide and use a secure off-site location for storage of backup media
• 4.4Complete required ICT system restores and system recovery according to organisational guidelines
• 4.5Optimise restored ICT system according to organisational requirements
• 4.6Record ICT system backups and restores according to organisational requirements

5 Finalise ICT system software support procedures

• 5.1Confirm all ICT system support procedures have been performed
• 5.2Review implemented ICT system changes
• 5.3Evaluate and report on ICT system support procedures

What does an assessment tool for ICTSAS441 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for ICTSAS441 needs to address all 47 unit components: 5 elements with 29 performance criteria, 5 performance evidence requirements, 7 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for ICTSAS441?

Auditori pulls the current release of ICTSAS441 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for ICTSAS441 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing ICTSAS441 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of ICTSAS441, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.