HLTPHA019 — Coordinate communication processes in a hospital or health services pharmacy setting

1 Plan to achieve daily outcomes in a hospital or health services pharmacy setting.

• 1.1Collaborate with appropriate personnel to ensure all hospital or health services work areas are appropriately staffed.
• 1.2Assign work activity to ensure daily goals relating to dispensary, aseptic, non-aseptic, procurement, imprest or other work areas are met.
• 1.3Support team members to complete their administrative and patient care tasks.

2 Monitor staff performance in a hospital or health services pharmacy setting.

• 2.1Check staff members’ work processes to ensure that they are meeting scheduled work requirements.
• 2.2Ensure breaks are taken at appropriate times for workflow and staff wellbeing.
• 2.3Model expected performance in line with organisational policy.
• 2.4Encourage team members to take responsibility for their own work and to consider their team members’ needs and work pressures.
• 2.5Provide both positive and constructive feedback to staff regarding performance in a timely manner.

3 Review staff performance.

• 3.1Review workload throughout the day and flag contingencies and unforeseeable issues to appropriate personnel.
• 3.2Use constructive feedback to improve pharmacy team performance.
• 3.3Identify and address daily performance and team effectiveness issues and escalate issues relating to poor performance appropriately.

What does an assessment tool for HLTPHA019 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for HLTPHA019 needs to address all 23 unit components: 3 elements with 11 performance criteria, 4 performance evidence requirements, 8 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for HLTPHA019?

Auditori pulls the current release of HLTPHA019 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for HLTPHA019 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing HLTPHA019 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of HLTPHA019, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.