CHCFAM005 — Facilitate and monitor contact

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What an assessment for CHCFAM005 must cover

43 assessable components: 4 elements (23 performance criteria), 2 performance evidence and 18 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Establish and commence the contact visit

1.1Clarify contact or court orders with supervisor before contact occurs
1.2Establish rapport with parents and child/young person and parents at commencement of contact visit
1.3Reinforce parameters of facilitated contact with parents including reporting processes
1.4Conduct risk assessment with both parties on commencement of contact visit
1.5Use negotiation skills to seek agreement from both parties to establish a plan for facilitated contact
1.6Plan, in consultation with parents and child/young person, for the facilitated contact to occur with age appropriate activities

2 Monitor contact between child/young person and non resident parent

2.1Monitor behaviours and safety of the child/young person with minimal intervention during contact with non resident parents
2.2Manage any challenging behaviour of both parents and child/young person
2.3Intervene in contact between child/young person and parent where appropriate
2.4Seek support of peers or senior staff as needed
2.5Communicate effectively with parents and children in a consistent and culturally appropriate way to model respectful parenting and relationships
2.6Direct the contact and keep interaction flowing between parent, child and/or young person
2.7Respond to complaints from either party according to organisation policy
2.8Refer family or individuals to other services according to organisation policy and assessed client needs
2.9Terminate contact when necessary in line with organisation procedures and report actions to immediate supervisor

3 Document information about facilitated contact

3.1Prepare reports according to organisation policy
3.2Create files and write case notes according to organisation policy
3.3Complete incident reports when required
3.4Revise arrangements for facilitated contact
3.5Demonstrate confidentiality and privacy policy of the organisation in when recording and managing client information

4 Participate in strategies to improve services for families

4.1Attend regular staff meetings and debriefing sessions with peers
4.2Participate in regular professional development to ensure procedures reflect legislative and industry requirements
4.3Consult on all difficult operations with senior staff according to organisation requirements

Performance evidence

followed all required processes to facilitate and monitor at least 5 contact sessions for different clients presenting with varied circumstances, including situations where there are: • involuntary or resistant children • challenging adult behaviours • parents with mental health or alcohol and other drugs issues
communicated effectively with vulnerable or hostile parents and children in crisis using the following interpersonal skills: • listening and understanding • speaking clearly and directly • rapport building • negotiating responsively • persuading effectively • being appropriately assertive • empathising • using age appropriate language • using neutral language

Knowledge evidence

legal and ethical considerations (national and state/territory) for workers in children’s contact services, and how these are applied in organisations and individual practice: • codes of conduct • discrimination • duty of care • human rights • mandatory reporting • privacy, confidentiality and disclosure and limitation in children’s contact services work • records management and reporting • rights and responsibilities of workers and employers
specific legislation that impacts contact monitoring in children’s contact services work, including • child protection legislation • family law • domestic and family violence laws
types of orders that may be in place and how to work within them
work role boundaries – responsibilities and limitations
work health and safety, including risk management
communication techniques and their appropriateness in different situations, including: • listening and understanding • speaking clearly and directly • rapport building • negotiating responsively • persuading effectively • being appropriately assertive • empathising • using age appropriate language • using neutral language
factors affecting family dynamics and particularly children, with incidents or history of high levels of parental conflict, violence, abuse or mental health concerns
family systems and how this is relevant to the role of contact worker in the contact process
child developmental norms at different ages and stages
separation anxiety and attachment theory, child development, loss and grief issues and family violence and how this is relevant to the role of contact worker in the contact process, particularly observing child’s emotional reaction and interactions with carers/parents
factors that may impact both children and parents behaviour in contact visits
impact of high conflict in post separation involving children
reactions of children experiencing re victimisation and who are affected by trauma
how the observer role can influence the interaction and behaviour of others
emergency response procedures in situations of critical incidents eventuating from a breakdown in the contact
case work practices and how to contribute to these process through documentation and consultation with senior staff or supervisors
local support services available to clients needing external information, support or interventions
potential reasons to terminate contact including: • safety concerns for child and/or adult • actual incident of breach of agreed standards • parent self selects to terminate • child distress • issues of a legal nature arise • senior worker determines it appropriate or necessary to terminate the contact

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing CHCFAM005

What does an assessment tool for CHCFAM005 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCFAM005 needs to address all 43 unit components: 4 elements with 23 performance criteria, 2 performance evidence requirements, 18 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCFAM005?

Auditori pulls the current release of CHCFAM005 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCFAM005 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCFAM005 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCFAM005, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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