CHCCSM015 — Undertake case management in a child protection framework

1 Establish child or young person’s need and level of risk.

• 1.1Work with the child or young person to identify needs and risks in accordance with legislative and organisational policies and procedures.
• 1.2Develop written case management plan to reflect the child or young person’s needs.
• 1.3Clearly explain the worker’s role and purpose to the child or young person.
• 1.4Identify, assess and prioritise information relevant to the child or young person’s circumstances.
• 1.5Work with the child or young person using a person-centred strengths-based approach.
• 1.6Provide information to the child or young person, their families, carers, or others identified by the child or young person regarding the intervention process, their rights of appeal and how to use avenues for complaint.

2 Develop a case management plan.

• 2.1Identify and support harm minimisation strategies to increase the safety of children and young people.
• 2.2Work in a person-centred framework, with a strengths-based focus when developing a case management plan.
• 2.3Negotiate and integrate case management plan goals, actions and cultural considerations and timelines.
• 2.4Define roles, responsibilities and accountabilities for child or young person, stakeholders, workers and service providers.
• 2.5Explore and develop contingency plans.
• 2.6Establish communication, review and evaluation systems.
• 2.7Document case management plan and distribute to all parties.

3 Implement case management plan.

• 3.1Implement practical framework, including using strengths-based practices, to support child or young person.
• 3.2Utilise established communication processes and protocols to make referrals.
• 3.3Develop case management plans with external service providers and agree on time and resource constraints.
• 3.4Work within agreed time frames with all parties to review the case management plan.
• 3.5Record information that is factual and detailed pertaining to the developed case management plan.

4 Establish review and evaluation systems.

• 4.1Work with the child or young person, service providers and parties involved on agreed evaluation of the case management plan according to organisational policies and procedures.
• 4.2Review and document the goals agreed to in the case management plan with all parties involved.
• 4.3Review the case management plan and work with the child or young person on identified needs that require ongoing support and possible intervention.
• 4.4Work in collaboration with all parties on agreed goals and implementation strategies during the review of the case management plan.
• 4.5Complete all relevant reporting procedures in accordance with organisational policy and procedures.
• 4.6Consult with supervisor at key decision-making points.

5 Work with agencies to meet the child or young person’s needs.

• 5.1Identify service providers to be involved with the agreement of the child or young person.
• 5.2Access inter-agency protocols and guidelines and integrate into case management plan.
• 5.3Clarify the nature of advocacy and support required by the child or young person.
• 5.4Discuss with the child or young person all representations made on their behalf to the service provider.
• 5.5Ensure all information is maintained according to organisational policies and procedures for privacy and confidentiality.
• 5.6Work in collaboration with all parties to support and evaluate the child or young person’s case management plan, services and achieved goals.

6 Undertake case closure.

• 6.1Review achievements of case management plan goals against the measurable outcomes and document, including engaging the child or young person in reflection on the outcomes.
• 6.2Identify reasons for case closures and arrange case closure with all parties involved, in accordance with organisational policies and procedures.

What does an assessment tool for CHCCSM015 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCCSM015 needs to address all 79 unit components: 6 elements with 32 performance criteria, 7 performance evidence requirements, 39 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCCSM015?

Auditori pulls the current release of CHCCSM015 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCCSM015 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCCSM015 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCCSM015, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.