CHCCCS038 — Facilitate the empowerment of people receiving support
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What an assessment for CHCCCS038 must cover
99 assessable components: 3 elements (15 performance criteria), 7 performance evidence and 77 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Demonstrate commitment to empowerment for people receiving support.
- 1.1Reflect on personal values and attitudes regarding disability and ageing and acknowledge their potential impact when providing support.
- 1.2Develop and adjust approaches to address impact and facilitate empowerment.
2 Foster human rights.
- 2.1Assist the person to understand their rights.
- 2.2Work with the person using a person-centred approach to deliver services that ensure their rights and needs are upheld.
- 2.3Consult with the person to confirm cultural needs and ensure these are respected and prioritised in service delivery.
- 2.4Consult with the person to identify breaches of human rights and respond and report according to organisational policies and procedures and scope of own job role.
- 2.5Consult with the person to identify indications of abuse and neglect and report according to organisational policies and procedures and legislative requirements.
3 Facilitate choice and self-determination.
- 3.1Use a person-centred approach and work in a manner that acknowledges the person as their own expert.
- 3.2Work with the person to facilitate person-centred options for action on relevant issues and discuss with the person, family, carer or others identified by the person.
- 3.3Provide assistance to the person to facilitate communication of their personal goals.
- 3.4Work with the person to provide person-centred support in a manner that encourages and empowers the person to make their own choices and action.
- 3.5Support the person’s use of assistive technologies in meeting their individual needs.
- 3.6Work with the person to implement strategies to ensure that the person is comfortable with decisions made.
- 3.7Work with the person to identify barriers to empowerment and determine strategies to address.
- 3.8Assist the person to access advocacy services and other complaint mechanisms when required.
Performance evidence
- respond to the goals and aspirations of at least two people, one in a simulated environment and one in the workplace:
- employing flexible, adaptable and person-centred approaches to empower the person
- providing at least one service adjusted to meet the individual needs of the person, as determined through consultation with the person
- proposing at least one strategy to meet the individual health or re-ablement needs of the person, as determined through consultation with the person
- recognising and responding appropriately to situations and barriers
- providing information to the person about their rights and checking for understanding
- using communication skills according to the needs of the person to maintain positive and respectful relationships and facilitate empowerment.
Knowledge evidence
- history and recent developments in disability and ageing:
- enablement versus reablement
- institutionalised versus person-centred, self-directed model of support
- human rights framework for service delivery
- structural and systemic power and obstacles to empowerment:
- social
- physical
- emotional
- stigma
- ageism
- cultural
- economic
- social constructs of disability and ageing and the impact of own attitudes on working with people with disabilities
- how and when to seek support from more experienced and qualified staff
- individual, emotional and environmental barriers to empowerment and ways to address these and support people providing choices:
- physical
- social
- cognitive
- support practices for people, including but not limited to, the following conditions:
- genetic factors
- physical trauma
- psychological trauma
- chronic lifestyle conditions
- acquired brain injury
- legal and ethical considerations for working with people receiving support:
- codes of conduct
- discrimination
- dignity of risk
- duty of care
- human rights
- informed consent
- mandatory reporting
- privacy, confidentiality and disclosure
- work role boundaries, responsibilities and limitations
- work health and safety
- legislated, statutory, professional and ethical standards
- principles of:
- empowerment
- rights-based approaches
- person-centred practices
- self-advocacy
- active support
- active listening
- social justice, and the importance of knowing and respecting each person as an individual
- strengths-based approaches
- restrictive practices:
- considerations within the human rights framework
- impacts of restrictive practices on a person’s empowerment
- instances where restrictive practices may be used as reflected in behaviour support plan
- use of authorised restrictive practices as a last resort and proportionate to the risk of potential harm to the person or others
- positive proactive approaches to support that eliminate the need to use restrictive practices
- physical, psychological and emotional risks related to the use of restrictive practices
- use of unauthorised restrictive practices
- documentation of use of restrictive practices
- strategies that assist people to exercise their rights and support independent action and thinking:
- use of technology to facilitate choice
- right to privacy
- right to be involved in planning and decision making regarding their own care and support and those providing it
- scope and breadth of assistive technologies used across the life domains, including but not limited to:
- self-care
- continence and hygiene
- communication
- mobility and transferring
- cognition and memory loss
- vision and hearing
- daily living activities
- recreation and leisure
- education and employment
- home and other environments
- eating and drinking
- pressure area management
- carer support
- role of assistive technologies in supporting a person’s life activities:
- maintaining and promoting independence
- enabling inclusion and participation
- how to access and use advocacy services and complaint mechanisms
- indicators of abuse exploitation and neglect.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing CHCCCS038
What does an assessment tool for CHCCCS038 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCCCS038 needs to address all 99 unit components: 3 elements with 15 performance criteria, 7 performance evidence requirements, 77 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for CHCCCS038?
Auditori pulls the current release of CHCCCS038 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCCCS038 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing CHCCCS038 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCCCS038, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
Related units
- CHCCCS001 — Address the needs of people with chronic disease
- CHCCCS002 — Assist with movement
- CHCCCS003 — Increase the safety of individuals at risk of suicide
- CHCCCS004 — Assess co-existing needs
- CHCCCS005 — Conduct individual assessments
- CHCCCS006 — Facilitate individual service planning and delivery
- CHCCCS007 — Develop and implement service programs
- CHCCCS008 — Develop strategies to address unmet needs
- CHCCCS009 — Facilitate responsible behaviour
- CHCCCS010 — Maintain a high standard of service
- CHCCCS012 — Prepare and maintain beds
- CHCCCS014 — Provide brief interventions
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