CHCCCS031 — Provide individualised support
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What an assessment for CHCCCS031 must cover
132 assessable components: 4 elements (22 performance criteria), 22 performance evidence and 88 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Determine personal support requirements.
- 1.1Refer to individualised plan to confirm support services to be provided with the person receiving support, their family, carer or others identified by the person.
- 1.2Consult with the person, their family, carer or others identified by the person to determine any specific physical, sensory or cultural needs or preferences.
- 1.3Discuss and confirm the person’s preferences for personal support and their own level of participation in meeting their support needs in a positive manner that develops and maintains trust.
- 1.4Work with the person to determine actions and activities that support the individualised plan and promote the person’s independence and right to informed decision- making.
- 1.5Confirm and assemble required equipment, processes and aids, and prepare for support activities according to the person’s individualised plan, their preferences and organisational policies and procedures.
- 1.6Recognise requirements outside of scope of own job role and seek support from supervisor.
2 Provide support services.
- 2.1Provide support according to the individualised plan, the person’s preferences and strengths, legal and ethical considerations and organisational policies and procedures.
- 2.2Support the person’s use of assistive technologies in meeting their individual needs.
- 2.3Provide assistance to the person to take pre-packaged medication, in accordance with written direction from a health professional and according to legislative requirements and organisational policies and procedures.
- 2.4Respect and include the family, carer and others identified by the person as part of the support team.
- 2.5Provide support according to duty of care and dignity of risk considerations, maintaining the privacy of the person according to organisational policies and procedures.
- 2.6Provide assistance to maintain a safe and healthy environment that is comfortable for the person, according to organisational policies and procedures for infection control.
- 2.7Seek assistance from supervisor when it is not possible to provide required support.
3 Monitor support activities.
- 3.1Monitor own work to ensure the required standard of support is maintained.
- 3.2Recognise and respond to situations of potential or actual risk within scope of own job role and report to supervisor.
- 3.3Involve the person in discussions about how support services are meeting their needs, confirming any requirements for change.
- 3.4Recognise signs of additional or unmet needs of the person and report and refer in accordance with organisational policies and procedures.
- 3.5Consult with the person to ascertain gaps in assistive technology needs and report according to organisational policies and procedures.
- 3.6Participate in discussion with the person and supervisor in a manner that supports the person’s self-determination and respects their rights, privacy and dignity.
4 Complete reporting and documentation.
- 4.1Maintain confidentiality and privacy of the person according to organisational policies and procedures.
- 4.2Comply with organisational reporting requirements, including reporting observations to supervisor.
- 4.3Complete, maintain and store documentation and reports according to organisational policies and procedures.
Performance evidence
- provide personal support to people with individualised plans, using aids and equipment including devices used by the person, to undertake each of the following in the workplace on three occasions, with simulation to occur prior to being assessed in the workplace, as described in the assessment conditions:
- dressing, undressing and grooming
- eating and drinking using required mealtime assistance techniques and equipment, ensuring client has physical access
- oral hygiene
- showering
- toileting and the use of continence aids
- using slide sheets, hoists, slings and lifters
- transferring a person between bed and chair
- transferring a person from seated to standing
- provide personal support to people with individualised plans, using aids and equipment including devices used by the person, to undertake each of the following in a simulated workplace on two occasions:
- bed bathing
- shaving
- transferring a person in and out of car
- falls recovery and
- assisting a person to take pre-packaged medication
- when performing the above tasks:
- confirm support requirements and preferences with the person, their family, carer or others identified by the person
- perform risk assessment and engage additional assistance as required
- prepare required equipment, aids and appliances according to the individualised plan
- provide support in a manner that upholds the rights and dignity of the person and considers duty of care and dignity of risk
- monitor support in collaboration with the person, confirming any requirements for change and reporting or referring according to organisational policies and procedures
- complete required documentation and reporting according to organisational policies and procedures.
Knowledge evidence
- rationale and processes underpinning individualised support planning and delivery:
- basic principles of person-centred practice, strengths-based practice and active support
- principles of respectful behaviour
- documentation and reporting requirements
- roles and responsibilities of different people and the communication between them:
- person being supported
- family and carer
- health professionals
- support workers
- supervisors
- service delivery models in the relevant sector
- legal and ethical requirements and how these are applied in an organisation and individual practice:
- privacy, confidentiality and disclosure
- duty of care
- dignity of risk
- human rights
- discrimination
- mandatory reporting
- medication
- work role boundaries, responsibilities and limitations
- processes and procedures for providing support in the following areas according to an individualised plan:
- bed bathing
- dressing, undressing and grooming
- eating and drinking using appropriate mealtime techniques and equipment
- mobility
- oral hygiene and assisting with oral care:
- how to look after natural teeth and gums
- denture removal, cleaning and insertion
- recognising ill-fitting dentures
- effective brushing and alternatives to brushing
- shaving
- showering
- toileting and the use of continence aids
- using aids and equipment including devices used by the person
- ensuring the person has physical access to necessary aids, equipment and other items required for support
- procedures for hazardous manual handling scenarios:
- using slide sheets, hoists, slings and lifters
- transferring a person between bed and chair
- transferring a person from seated to standing
- transferring a person in and out of car
- falls recovery
- restrictive practices:
- what constitutes a restrictive practice
- legislative and regulatory requirements
- organisational policies and procedures relating to restricted practices
- positive strategies
- ethical considerations
- documentation requirements
- organisational policies and procedures for:
- infection control
- assembly of equipment, aids and appliances
- privacy and confidentiality of personal information
- monitoring support activities and confirming requirements for change
- referrals
- documenting and reporting
- factors that affect people requiring support
- procedures for assisting a person to take medication pre-packaged by a pharmacist:
- right person
- right time
- right route
- right to refuse
- right to be educated
- package is not tampered with
- medication is within expiry date
- escalation if a person is unable to take medication
- reporting and documenting:
- adverse reactions to medication
- refusal of medication
- practices that support skill maintenance and development
- indicators of unmet needs and ways of responding
- scope and breadth of assistive technologies used across the life domains, including but not limited to:
- self-care
- continence and hygiene
- communication
- mobility and transferring
- cognition and memory loss
- vision and hearing
- daily living activities
- recreation and leisure
- education and employment
- home and other environments
- eating and drinking
- pressure area management
- carer support
- role of assistive technologies in supporting a person’s life activities:
- maintaining and promoting independence
- enabling inclusion and participation
- risk management considerations and ways to respond to identified risks.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Questions about assessing CHCCCS031
What does an assessment tool for CHCCCS031 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCCCS031 needs to address all 132 unit components: 4 elements with 22 performance criteria, 22 performance evidence requirements, 88 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for CHCCCS031?
Auditori pulls the current release of CHCCCS031 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCCCS031 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing CHCCCS031 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCCCS031, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
Related units
- CHCCCS001 — Address the needs of people with chronic disease
- CHCCCS002 — Assist with movement
- CHCCCS003 — Increase the safety of individuals at risk of suicide
- CHCCCS004 — Assess co-existing needs
- CHCCCS005 — Conduct individual assessments
- CHCCCS006 — Facilitate individual service planning and delivery
- CHCCCS007 — Develop and implement service programs
- CHCCCS008 — Develop strategies to address unmet needs
- CHCCCS009 — Facilitate responsible behaviour
- CHCCCS010 — Maintain a high standard of service
- CHCCCS012 — Prepare and maintain beds
- CHCCCS014 — Provide brief interventions
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