CHCCCS017 — Provide loss and grief support

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What an assessment for CHCCCS017 must cover

41 assessable components: 5 elements (18 performance criteria), 2 performance evidence and 21 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Recognise reactions to loss and grief

1.1Recognise reactions to loss and grief
1.2Take into account social, cultural, ethnic and spiritual differences
1.3Identify situations where there may be risk to the health and/or safety of the person or other people and make appropriate referrals
1.4Identify and assess an individual’s suicide risk and where necessary refer to appropriate services

2 Engage empathically

2.1Interact with individuals with empathy, sensitivity, professionalism and courtesy
2.2Identify and respect social, cultural, ethnic and spiritual differences
2.3Select and use verbal and non-verbal communication approaches that acknowledge the individual’s emotional needs

3 Offer support and information

3.1Identify individuals experiencing difficulty in coping with grief and trauma and link or refer them to options for further help as needed
3.2Provide information about grief and bereavement support services and resources
3.3Identify, suggest or use strategies for formal and informal grief and bereavement support
3.4Obtain feedback from individual to confirm that options are clearly understood
3.5Maintain confidentiality in line with organisation practices

4 Care for self

4.1Monitor own stress level in relation to working in the area of grief and loss
4.2Recognise and minimise risks to self associated with grief and bereavement support
4.3Identify and respond to the need for supervision and debriefing

5 Review support provided

5.1Reflect on outcomes during and after support is provided
5.2Identify where further support is required
5.3Review practices for continuous improvement

Performance evidence

responded effectively to at least 3 diverse situations of loss, grief, bereavement or trauma
engaged with people using effective communication skills at least once that included: empathic listening skills, verbal and non-verbal techniques, providing information clearly and sensitively, obtaining feedback to confirm understanding

Knowledge evidence

spectrum of loss situations, including:
primary loss
secondary loss
cumulative loss
integration of loss
potential impacts at the individual, family and community level, of grief, bereavement and trauma
features and expressions of grief and how these may vary, including:
complex grief
disenfranchised grief
reactions that may indicate risk of suicide and required responses
how loss, grief and bereavement can impact on social and emotional health and well being
social, cultural, ethnic and spiritual differences in responses to loss, grief and bereavement
different contexts and circumstances that may be present prior to loss and their impact on grief and bereavement
strategies and communication techniques for formal and informal grief and bereavement support
grief and bereavement care services and information resources
stress vulnerability model and its application to loss and grief support
self care strategies and support services for workers
legal and ethical considerations and how these are applied in an organisation and individual practice, including:
duty of care
privacy, confidentiality and disclosure
work role boundaries – responsibilities and limitations

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing CHCCCS017

What does an assessment tool for CHCCCS017 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCCCS017 needs to address all 41 unit components: 5 elements with 18 performance criteria, 2 performance evidence requirements, 21 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCCCS017?

Auditori pulls the current release of CHCCCS017 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCCCS017 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCCCS017 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCCCS017, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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