CHCAOD002 — Work with clients who are intoxicated

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What an assessment for CHCAOD002 must cover

63 assessable components: 3 elements (16 performance criteria), 7 performance evidence and 40 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Provide services to intoxicated clients

1.1Assess level of intoxication and nature and extent of alcohol and/or drug use
1.2Report behaviour or physical status inconsistent with alcohol and/or drug use to the appropriate person and/or seek assistance
1.3Identify the need for first aid and seek assistance from a health professional as required
1.4Provide client with a safe and secure environment in which to sober up/come down
1.5Monitor client’s physical state regularly to ensure health and safety
1.6Accurately document services provided to client

2 Reduce harm or injury to self, client and others

2.1Maintain calm and confident manner in contact with client
2.2Conduct interactions with clients in a fair, just, humane and positive manner
2.3Use strategies identified in organisation response plan
2.4Maintain safety of client, self and others using established procedures
2.5Provide services to client in a manner consistent with organisation infection control guidelines
2.6Follow established procedures to seek emergency assistance

3 Assist client with longer term needs

3.1Assist client with activities of daily living
3.2Provide information on AOD issues and availability of support services
3.3Contact families and/or support networks at client request and in accordance with organisation policies
3.4Assess client in accordance with organisation policy and procedure to determine if they represent a risk to themselves or others by leaving the facility

Performance evidence

provided services to at least 2 intoxicated clients
used the following communication and interpersonal skills in dealing with intoxicated clients:
management of difficult and aggressive behaviour
non-judgmental communication
conflict resolution
negotiation
self-protection

Knowledge evidence

legal and ethical considerations (international, national, state/territory, local) in AOD work, and how they are applied in organisations and individual practice:
children in the workplace
codes of conduct
codes of practice
discrimination
dignity of risk
duty of care
human rights
informed consent
mandatory reporting
practice standards
privacy, confidentiality and disclosure, including limitations
policy frameworks
records management
rights and responsibilities of workers, employers and clients
specific AOD legislation
work role boundaries – responsibilities and limitations
work health and safety
infection control
contexts in which interactions with intoxicated persons may take place:
night patrols
detoxification/withdrawal units
sobering up shelters
emergency departments and other health environments
other community service delivery environments
signs and symptoms of alcohol and/or drug use
signs and symptoms that indicate need for assistance from a health professional
ways to assess intoxication and/or drug use level/s
concurrent medical illnesses which may mimic/mask withdrawal
strategies for dealing with aggressive and potentially violent clients, including protective/risk management strategies
types of daily living assistance that may be provided:
personal hygiene
food and drink
transportation/assistance with travel
current information on alcohol and other drugs issues
available support services and resources
emergency and crisis contacts
sobering up services
withdrawal services
mental health services

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing CHCAOD002

What does an assessment tool for CHCAOD002 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCAOD002 needs to address all 63 unit components: 3 elements with 16 performance criteria, 7 performance evidence requirements, 40 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCAOD002?

Auditori pulls the current release of CHCAOD002 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCAOD002 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCAOD002 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCAOD002, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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