TLIX0014X — Manage customer focussed supply chain

1 Identify supply chain relationships

• 1.1Stakeholders, customer relationships and the flow of information throughout the supply chain are mapped
• 1.2Technology used to maintain a customer focussed supply chain is confirmed
• 1.3Level of responsibility and authority to manage a customer focussed supply chain is confirmed

2 Establish customer services plan

• 2.1Customer needs and requirements are identified to determine products and services
• 2.2Fulfillment model, including delivery options for customer purchases, is determined
• 2.3Customer services plan, including Key Performance Indicators (KPIs), is aligned to the supply chain’s business strategy
• 2.4Policies, procedures, processes and data requirements to support the customer service plan are implemented
• 2.5Customer services plan and KPIs are communicated to supply chain stakeholders

3 Ensure customer engagement

• 3.1Two way real time communication is maintained with customers, using approved methods and tools
• 3.2Customer support, including digital onboarding processes and procedures, is monitored
• 3.3Data from customers and suppliers’ is collated and analysed, in accordance with supply chain procedures
• 3.4Customer feedback and complaints, including returns, are tracked and resolved, in accordance with customer service policies and procedures
• 3.5Supply planning and demand forecasting is monitored using approved methods and tools

4 Review customer focussed supply chain outcomes

• 4.1Customer service plan and KPIs are reviewed, in consultation with supply chain stakeholders
• 4.2Report on customer focussed supply chain outcomes is prepared and presented to approved stakeholders
• 4.3Continuous improvement actions that support a customer focussed supply chain are documented

What does an assessment tool for TLIX0014X need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for TLIX0014X needs to address all 48 unit components: 4 elements with 16 performance criteria, 14 performance evidence requirements, 18 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for TLIX0014X?

Auditori pulls the current release of TLIX0014X from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for TLIX0014X — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing TLIX0014X assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of TLIX0014X, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.