TLIC0026 — Provide wheelchair accessible taxi services to passengers with disabilities

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What an assessment for TLIC0026 must cover

75 assessable components: 5 elements (26 performance criteria), 33 performance evidence and 16 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Carry out pre-operational checks on taxi

1.1Pre-operational checks for taxi and its associated ancillary equipment are carried out in accordance with manufacturer requirements, government regulations and workplace policies and procedures
1.2All faults and defects identified during checks are repaired or reported in accordance with workplace procedures

2 Communicate effectively with passengers

2.1Appropriate communication methods are selected and used to meet the requirements of passengers with disabilities
2.2Appropriate and effective verbal and non-verbal communication skills are used, including appropriate body language and language style
2.3Effective listening skills are applied
2.4Questions are used to gain appropriate information

3 Assist passengers into and out of a taxi in a manner suited to their disability

3.1Passenger characteristics are identified and taken into account when determining appropriate assistance into and out of a taxi
3.2Hazards are identified, risks are assessed and control measures are implemented
3.3Compatibility of passenger mobility aid with taxi loading, anchoring and carrying equipment is assessed in accordance with regulations
3.4Passengers are assisted into and out of a taxi in accordance with regulations and workplace safety requirements
3.5Ethical behaviour is applied to ensure any form of sexual harassment, physical or mental abuse, intimidation towards passengers with disabilities or fraudulent behaviour does not occur
3.6Passengers and their mobility aid are secured safely in accordance with taxi and equipment specifications and regulations
3.7Taxi equipment is operated and stowed in accordance with manufacturer instructions and company procedures
3.8Ancillary equipment is stowed safely in taxi in accordance with relevant regulations
3.9Passengers are picked up and set down in suitable locations to ensure passenger safety and the safe use of their mobility aid and/or ancillary equipment
3.10Relevant work health and safety (WHS)/occupational health and safety (OHS) requirements and passenger welfare are considered

4 Drive a taxi used by passengers with disabilities

4.1Ongoing monitoring and support are provided to passengers to maximise their travelling comfort
4.2Taxi is driven safely in accordance with regulations for the class of vehicle involved
4.3Taxi is driven in accordance with road and traffic conditions and with due consideration to any required precautions related to passenger disability and relevant government regulations
4.4Signs or indicators are fixed to taxi, as required
4.5Documentation/transactions relevant to providing the taxi subsidy scheme is completed

5 Plan and organise daily work activities

5.1Workload is assessed and prioritised in accordance with workplace procedures
5.2Daily routine is planned in accordance with work schedules and network/communication bookings
5.3Clarification of requirements of tasks is sought, as required
5.4Achievable time and other performance measures are agreed
5.5Tasks are completed and variations to plan are identified and reported

Performance evidence

applying procedures for taxi subsidy scheme bookings and payments
applying relevant codes of practice and legislative requirements
accelerating and braking
managing taxi blind spots and height restrictions
operating taxi controls and equipment
reversing a taxi
starting a taxi
steering and manoeuvring a taxi
using safe driving techniques
assessing risks and hazards when assisting passengers with disabilities into and out of a taxi
assisting passengers into and out of a taxi in accordance with workplace procedures
carrying out pre-operational checks on taxi and ancillary equipment used by passengers with disabilities and taking related action in accordance workplace procedures
communicating and working effectively with others
completing relevant workplace documentation
exercising all required safety precautions and procedures during loading, unloading and driving operations
following safe handling procedures for taxis used by passengers with disabilities
following work health and safety (WHS)/occupational health and safety (OHS) regulations and legislation
identifying driving hazards and using appropriate safe driving techniques
maintaining the comfort and dignity of passengers with disabilities
modifying activities depending on operational contingencies and risk situations
monitoring and prioritising work activities
monitoring performance of taxi and equipment and taking appropriate action, as required
monitoring traffic and road conditions
operating and adapting to differences in equipment in accordance with operating procedures
participating in a range of interactions with passengers with disabilities
reading, interpreting and following relevant instructions, procedures, information and signs
recognising and applying ethical behaviour that avoids any form of sexual harassment, or physical or mental abuse, or intimidation towards passengers with special needs
reporting and/or rectifying identified problems promptly in accordance with regulatory requirements and workplace procedures
reporting and/or rectifying identified vehicle faults or malfunctions in accordance with manufacturer instructions and workplace procedures
responding appropriately to cultural differences in the workplace
securing passengers for safe transport in accordance with relevant taxi industry standards and operating procedures
selecting and using required personal protective equipment (PPE) conforming to industry and WHS/OHS standards
working systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Knowledge evidence

alternate transport modes if mobility aids cannot be safely secured in a wheelchair accessible taxi
duty of care responsibilities when transporting passengers with disabilities
equal opportunity/anti-discrimination legislation
general characteristics of various permanent/temporary and multiple disabilities, including intellectual, physical, congenital and acquired disabilities
methods of securing a range of mobility aids and passengers with various disabilities
passengers who cannot be seated in or on certain mobility aids while in transit
procedures and protocols for providing wheelchair accessible taxi services to passengers
protocols and procedures for interacting with passengers with disabilities
relevant state/territory road traffic authority road rules, regulations and licence requirements, including the need to give priority to wheelchair passengers
relevant WHS/OHS and environmental procedures and regulations
sources of information and documentation when providing wheelchair accessible taxi services to passengers
taxi transport subsidy scheme bookings and fare concessions
typical problems that can occur when providing wheelchair accessible taxi services to passengers, and related appropriate solutions
various types of mobility aids that cannot be secured safely in wheelchair accessible taxis
vehicle and ancillary equipment controls, instructions and indicators and their use
workplace, company and customer service policies and procedures

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing TLIC0026

What does an assessment tool for TLIC0026 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for TLIC0026 needs to address all 75 unit components: 5 elements with 26 performance criteria, 33 performance evidence requirements, 16 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for TLIC0026?

Auditori pulls the current release of TLIC0026 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for TLIC0026 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing TLIC0026 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of TLIC0026, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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