SITHACS016 — Provide accommodation reception services

1 Prepare for guest arrival.

• 1.1Prepare and check reception area and equipment.
• 1.2Check and review daily arrival details.
• 1.3Allocate rooms according to guest requirements and organisational policy.
• 1.4Follow-up and confirm uncertain arrivals or reservations.
• 1.5Compile and distribute accurate arrivals information to relevant colleagues, including special situations or requests.

2 Welcome and register guests.

• 2.1Welcome guests courteously, confirm reservation details and seek opportunities to upsell when appropriate.
• 2.2Complete registration procedures according to organisational security requirements.
• 2.3Follow accounting procedures for registering guests.
• 2.4Provide arrival information as required to guests.
• 2.5Follow organisational procedures where rooms are not immediately available or overbooking has occurred in order to minimise guest inconvenience.
• 2.6Monitor activity against expected arrivals and report deviations.

3 Organise guest departure.

• 3.1Review and check accuracy of departure lists.
• 3.2Seek information on departing guests from other departments in a timely manner to facilitate preparation of account.
• 3.3Generate guest accounts and check for accuracy.
• 3.4Explain account clearly and courteously and process payments.
• 3.5Recover and process keys or electronic cards.
• 3.6Action or refer guest requests for departure assistance.
• 3.7Process express checkouts according to organisational procedures as required.
• 3.8Follow procedures for group checkout if required.

4 Prepare front office records and reports.

• 4.1Prepare and update front office records within designated timelines.
• 4.2Follow organisational policy in regard to room changes, no-shows, extensions and early departures.
• 4.3Distribute reports and records to the appropriate departments within designated timelines.
• 4.4Reduce waste by minimising use of printed materials.

What does an assessment tool for SITHACS016 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITHACS016 needs to address all 41 unit components: 4 elements with 23 performance criteria, 7 performance evidence requirements, 8 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITHACS016?

Auditori pulls the current release of SITHACS016 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITHACS016 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITHACS016 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITHACS016, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.