SITHACS011 — Prepare rooms for guests

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What an assessment for SITHACS011 must cover

49 assessable components: 6 elements (22 performance criteria), 8 performance evidence and 11 knowledge evidence requirements, plus 8 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Prepare for room servicing.

1.1Identify rooms requiring service from information supplied.
1.2Select and prepare room servicing equipment and cleaning agents according to work schedule and product instructions.
1.3Identify supplies for trolleys and select or order in sufficient numbers.
1.4Load trolleys safely with adequate supplies for room servicing requirements.
1.5Access rooms according to organisational customer service and security procedures.

2 Make up beds.

2.1Strip beds and mattresses and check pillows and linen for stains and damage.
2.2Replace stained and damaged linen according to organisational policies and procedures.
2.3Make beds according to organisational procedures.

3 Clean rooms.

3.1Select and use cleaning agents or chemicals for specific areas, surfaces and equipment, according to manufacturer recommendations, work health and safety and organisational procedures.
3.2Clean rooms with minimum disruption to guests.
3.3Identify and respond to hazards.
3.4Reduce negative environmental impacts through efficient use of energy, water and other resources.
3.5Identify pests and take required action according to organisational policies and procedures.

4 Organise rooms.

4.1Check and reset furniture, fixtures and fittings.
4.2Check and replenish or replace room supplies.
4.3Collect and store guest items left in vacated rooms.

5 Check rooms.

5.1Identify room defects, damaged items or suspicious items or occurrences.
5.2Report items for follow-up by maintenance teams.
5.3Check all aspects of room set-up and cleanliness prior to leaving.

6 Check and store trolleys and equipment.

6.1Clean trolleys and store equipment after use.
6.2Safely dispose of all waste and hazardous substances according to environmental requirements.
6.3Check supplies and replenish or reorder according to organisational procedures.

Performance evidence

select required supplies and correctly load cleaning trolley to service a minimum of ten guest rooms according to organisational requirements
use correct procedures to complete the following tasks according to organisational standards while servicing the above rooms: make up bed
check and re-set room furniture, fitting and fixtures
replenish guest room supplies
identify and report room defects and damaged items for maintenance
select and safely use cleaning agents and equipment to clean and prepare each of the following wet and dry areas on at least one occasion when servicing the above rooms: bathroom, bedroom, lounge area, storage areas, wardrobes, cupboards, and drawers
report suspicious items or occurrences according to organisational requirements when servicing the above rooms
complete above servicing tasks to required standards while: conserving resources in the servicing process, disposing or recycling waste, using correct manual handling techniques, using hygienic work practices, using required personal protective equipment, working within commercially-realistic timeframes

Knowledge evidence

processes for preparing guest rooms: making up beds, cleaning furniture, fixtures and equipment: desks, floor surfaces, light fittings, mirrors and glassware, refrigerators, shelving, soft furnishings, telephones, televisions, wardrobes
guest room supplies and their functions and uses: bathroom supplies, discretionary supplies and gifts, coffee and tea supplies, crockery, cutlery and glassware, in-room technology, kitchen equipment, linen, guest information and stationery
cleaning chemicals, equipment and procedures for wet and dry surfaces and materials
types of protective clothing used for different cleaning tasks
safe manual-handling techniques
security and safety issues for guest rooms: handling of guest property, appropriate interactions with guests, room access and departure, privacy considerations, legal obligations
safe handling requirements for hazardous cleaning products: use of safety data sheets (SDS), disposal of waste and surplus cleaning products, storage procedures
processes for identifying and reporting room cleaning hazards
hygiene procedures and requirements: hygiene responsibilities of cleaning staff and hygienic personal contact with food and food contact surfaces, hygiene hazards for room cleaning: human waste, sharp items, surgical dressings, hygienic cleaning practices that prevent: hygiene risks to customer and self, cross-contamination of bacteria from bathroom or bedroom areas to mini-bar or kitchen areas, potential food contamination by cleaning food contact surfaces with clean tea towels and cleaning cloths, transmission of airborne illnesses
ways of minimising negative environmental impacts in the cleaning process
presentation standards for guest rooms

Foundation skills

Reading skills to: interpret and follow schedules for room servicing; read and interpret workplace documents and diagrams: safety and waste disposal procedures; safety data sheets (SDS) and product instructions for cleaning agents and chemicals.
Writing skills to: complete orders to replace out of stock room supplies and cleaning materials.
Numeracy skills to: follow simple dilution requirements for chemicals and cleaning products, and calculate ratios in order to make them up; record quantities of cleaning materials and room supplies required.
Learning skills to: locate key information in room servicing schedules and procedures manuals.
Problem-solving skills to: identify and deal with common room servicing challenges.
Planning and organising skills to: efficiently sequence the stages of cleaning and preparing rooms.
Self-management skills to: manage own speed, timing and productivity; recognise a chemical accident and follow safety procedures to contain it.
Technology skills to: use electrical cleaning equipment.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing SITHACS011

What does an assessment tool for SITHACS011 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITHACS011 needs to address all 49 unit components: 6 elements with 22 performance criteria, 8 performance evidence requirements, 11 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITHACS011?

Auditori pulls the current release of SITHACS011 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITHACS011 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITHACS011 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITHACS011, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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